Job Description
Title: Executive, Customer Service and Public Relations
Company Name: Haramain Hajj Umrah Limited
Vacancy: 05
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ A Level/ Bachelor degree in any discipline
∎ Skills Required: Customer Care, Leadership, Strong communication skills , Team player
∎ Skills Required: Customer Service, Tours and Travel Agency, Travel management
Experience Requirements:
∎ 2 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Relationship Management (CRM), Customer Service, Customer Support through Phone
∎ The applicants should have experience in the following business area(s):
Travel Agent
Job Context:
∎ Haramain Hajj Umrah Limited count on our customer service department to interact professionally with our valued customers when they have questions or concerns. We`re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests with a helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He also experienced with sales, as the opportunity to promote company products and services may arise.
∎ You the answering of Email, phone calls, web live chat, whats up call & message from customers, whether it is for answering queries, send the package details , resolving complaints, and providing information which will actually customers want.
Job Responsibilities:
∎ Will have to attend inbound and outbound calls, messages, Facebook comments, emails, etc. from customers who want to know about our services.
∎ Good interpersonal, analytical skill, problem solving, leadership skill as well as organizational skills.
∎ Must fulfil the responsibilities immediately and accurately and Report time to time to the team leader. Asking for help responsively from higher authority to solve complicated issues.
∎ The prospect candidate will also possess strong fleet management, business communication, negotiation, and problem-solving skills.
∎ Understanding and/or Identifying customers' enquiries, requests, needs, and complaints to provide the simplest and the best solutions to customers.
∎ Respond to customer inquiries via Mobile, Email, What's up, online messages and over the phone.
∎ Prepare customers demand and drive the acquisition hajj & Umrah plan.
∎ Maintain a good relationship with existing customers.
∎ Answer all customer's queries regarding their Hajj Umrah Tour as per Package terms and agreement policies.
∎ Instant customer Special requirement Analyze and report on customer's requirement and inform to the Manager/ MD.
∎ Responsible for handling end-to-end all customers achieve overall customer service & Monthly Basis Revenue target.
∎ Candidate must self-motivated have capacity to achieve monthly sales Target.
∎ Maintain a positive attitude focused on customer satisfaction & Resolving customer complaints quickly and efficiently.
∎ Understanding key customer individual needs and addressing these knowing your competition and strategizing accordingly.
∎ Keeping customers updated on the latest Package & Tour.
∎ Multitask and work effectively under pressure with careful attention to detail.
∎ Provide after-sales support to gather important feedback from customers working as a team and FOR the team.
∎ Collect necessary information and promptly report office activities directly to MD
∎ Attend guest and clients, follow-up of complaints and requirements
∎ Provide our customers with the best-in-class customer service, Provide products information & Taking sales order from the customer.
∎ The applicant will have to maintain a good relationship with our customers, monitor and handle the day to day sales activities and have to keep track of the orders received and deliveries made to the customers.
∎ Must be loyal to the company and willingness to take any challenge & Any other task assigned by Management.
Additional Requirements:
∎ Age 22 to 40 years
∎ Both males and females are allowed to apply
Salary: Tk. 25000 - 35000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Performance bonus, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Performance Commission & bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Mobile bill, Tour allowance, Performance bonus, Profit share
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Aug 2023
Company Information:
∎ 12 Jul 2023
∎ Haramain Hajj Umrah Limited
∎ Address : HARAMAIN HAJJ UMRAH LIMITED
Head Office : Paltan China Town, East Tower - Suite #17/3, Level-16, 68 Naya Paltan, VIP Road, Dhaka-1000, Bangladesh.
Mobile : 01711289121 +8801616121130 (Whats up, imo)
∎ Web : https://haramainbd.com
∎ Business : Prime objective of this venture is to make a organization or institution who will guide the potential Hajjis for performing the Hajj & Umrah in accordance with the rules & regulation of Islam.
This organization will serve the hajjis Hajj & Umrah Services with best effort despite of its profit.
Try to make all the Hajj & Umrah Organization near to “Zero complain”.
Category: Hospitality/ Travel/ Tourism
: If you are confident, you're a good fit with the above requirements, please apply confidently mentioning the position on the subject Customer Service and Public RelationsTentative Interview Date will be from: 25 July 2023
