Executive : Reservation, Ticketing & Sales Expert

Job Description

Title: Executive : Reservation, Ticketing & Sales Expert

Company Name: HARAMAIN HAJJ UMRAH LIMITED

Vacancy: 3

Age: 25 to 40 years

Job Location: Dhaka (Basundhara RA)

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• 3 to 6 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Airline, Tour Operator

• HSC in Hospitality Management

• 3 to 6 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Airline, Tour Operator

• Age 25 to 40 years

• Handle air ticket reservations, issuance, re-issuance, and refunds through GDS (Amadeus/Sabre/Galileo).

• Develop and execute sales and marketing strategies to increase ticket sales and promote travel packages.

• Build and maintain relationships with corporate clients, travel partners, and agents.

• Prepare sales reports, forecasts, and promotional materials when required.

• Handle customer inquiries for air ticket bookings (domestic and international).

• Search and compare flight options to offer the best itinerary and price.

• Make reservations using GDS/online platforms (Galileo).

• Issue, reissue, and cancel tickets as per customer requests.

• Inform customers of fare rules, baggage allowance, and travel policies.

• Track ticket deadlines, refunds, and cancellation policies.

• Maintain daily reports of bookings, cancellations, and sales.

• Guide clients through visa application procedures for various countries.

• Check and collect all required documents from clients.

• Track and update clients on application status.

• Maintain accurate records of clients, documents, and application timelines.

• Provide pre-departure guidance to approved applicants.

Core Skills:

• Technical Proficiency: Strong command of GDS systems, fare calculation, and ticketing processes.

• Attention to Detail: Accuracy in fare rules, itinerary building, and PNR handling.

• Customer Service: Exceptional communication and problem-solving ability.

• Operational Efficiency: Quick turnaround in managing multiple bookings simultaneously.

• Industry Knowledge: Familiar with airline policies, IATA procedures, and travel documentation.

Soft Skills:

• Professionalism: Calm and courteous handling of client inquiries and travel disruptions.

• Team Collaboration: Works effectively with sales, accounts, and supplier relations teams.

• Adaptability: Flexible with changing travel trends, systems, and client demands.

• Integrity: Maintains confidentiality and compliance in all booking transactions.

Reservation & Ticketing Operations

• Manage flight reservations, fare searches, and ticket issuance using GDS systems (Amadeus, Sabre, or Galileo).

• Process reissues, refunds, cancellations, and itinerary modifications promptly.

Client Interaction & Support

• Communicate clearly with customers to confirm travel details, itineraries, and booking options.

• Provide accurate fare quotations, visa requirements, and travel documentation guidance.

• Handle urgent or last-minute booking adjustments efficiently and professionally.

• Maintain high standards of customer satisfaction through personalized and proactive service.

Supplier & Airline Liaison

• Communicate with airlines, consolidators, and other partners for fare support, seat confirmation, and group bookings.

• Manage BSP, ADM/ACM-related issues in coordination with the finance team.

Compliance & Accuracy

• Follow company guidelines for pricing, commissions, and refund processes.

• Stay updated on airline policies, fare changes, and promotional offers.

• Ensure compliance with IATA, ATAB, and Haramain Hajj Umrah ltd. operational standards.

• Mobile bill,Tour allowance,Profit share,Performance bonus,Provident fund,Gratuity
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2