Customer Relationship Officer
Job Description
Title: Customer Relationship Officer
Company Name: Haramain Hajj Umrah Limited
Vacancy: 4
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Must have excellent presentation skills and good personality
∎ Fresh graduates are highly encouraged to apply.
∎ Competence to build and effectively manage interpersonal relationships at all levels of the company.
∎ Excellent oral & Written communication skills with strong command in MS Excel & MS Word
∎ Ability to work in fast paced work environment both independently and in a group.
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Relationship Management, Customer Relationship Management (CRM)
∎ Freshers are also encouraged to apply.
Job Context:
∎ We are looking for a Customer Relationship Officer with good verbal & Technical communication skills in Multi-tasking customers deal Experience. You have to Receive Phone calls, handle clients & have the ability to convince clients over the phone.
∎ Work days: Saturday - Thursday (Fridays are off).
∎ Work hours: 9 am - 6 pm.
∎ Job Location: Paltan China Town, East Tower - Suite #17/3, Level-16, 68 Naya Paltan, VIP Road, Dhaka.
Job Responsibilities:
∎ Answering incoming calls from customers and ensure instant customer satisfaction on information, Service & Packages query.
∎ Communicate with customers in an informative manner, in keeping with the brand's voice and tone.
∎ Handling multiple incoming & outgoing phone calls in a timely manner and transfer/forward the calls to the concerned person/extension.
∎ Welcoming & handling the coming guests/visitors and assisting them in a professional manner.
∎ Prepare daily inbound calls, queries/complaints & answers report and send the concern department.
∎ Understand all the situations and take responsibility, tolerate stress, have discipline and desire to work and gain new knowledge, have politeness and ability to work with large volumes of information, and multitask.
∎ They should be well mannered, pleasant, professional and good problem solvers as well, Should be self-directed.
∎ Occasionally, You Need to Visit nearby clients for meeting purposes. (You will be accompanied by another staff member).
∎ Providing feedback on the efficiency of the customer service process.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Should have self-supervision skill and performance management skill.
∎ Responding promptly to customer inquiries.
∎ Communicating with customers through various channels.
∎ Knowing our products inside and out so that you can answer questions.
∎ Keeping records of customer interactions, transactions, comments and requirements.
∎ Communicating and coordinating with colleagues as necessary.
∎ Providing feedback on the efficiency of the customer service process.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Quality assures of regarding daily task and call.
∎ Needs to have excellent interpersonal skills to communicate clearly and effectively.
∎ Manage large volume calls in a timely manner.
∎ Prepare & submit a daily report on incoming and outgoing call.
∎ Submit Customer feedback report to the management daily basis.
∎ Handle customer's day to day queries & provide required relevant product information in an efficient, professional and positive manner.
Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply
Salary:
∎ Tk. 20000 - 25000 (Monthly)
∎ Basic salary 20000 taka -25,000 Taka + performance Commission based on Monthly Target.
There will be a couple of ways of bonus income.
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Medical allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Performance bonus
∎ Free tea, coffee and utensils in the office
∎ The office provides and organizes reunion dinners from time to time
∎ The company's management positions are only promoted internally. As long as you work hard enough, have the ability, and have the responsibility, you will get more promotion opportunities and space
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 Sep 2022
Company Information:
∎ 29 Aug 2022
∎ Haramain Hajj Umrah Limited
∎ Address : HARAMAIN HAJJ UMRAH LIMITED
Head Office : Paltan China Town, East Tower - Suite #17/3, Level-16, 68 Naya Paltan, VIP Road, Dhaka-1000, Bangladesh.
Mobile : 01711289121 +8801616121130 (Whats up, imo)
∎ Web : https://haramainbd.com
∎ Business : Prime objective of this venture is to make a organization or institution who will guide the potential Hajjis for performing the Hajj & Umrah in accordance with the rules & regulation of Islam.
This organization will serve the hajjis Hajj & Umrah Services with best effort despite of its profit.
Try to make all the Hajj & Umrah Organization near to “Zero complain”.
Category: Customer Support/Call Centre
: We are looking for a Customer Relationship Officer with good verbal & Technical communication skills in Multi-tasking customers deal Experience. You have to Receive Phone calls, handle clients & have the ability to convince clients over the phone.
Source: bdjobs.com
Deadline Expired on 28th Sep 2022
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