Executive – Customer Care Service (Female)

Job Description

Title: Executive – Customer Care Service (Female)

Company Name: Reputed A Brand

Vacancy: 7

Age: At least 25 years

Job Location: Dhaka (Badda)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• 2 to 3 years

• Bachelor/Honors

• 2 to 3 years

• Age At least 25 years

• Strong communication and interpersonal skills.

• Good computer literacy, including MS Office applications.

• Ability to work under pressure and handle multiple tasks.

• Customer-oriented mindset with excellent problem-solving skills.

We are seeking 7 dynamic and customer-focused Female Executives for our Customer Care Service team. The ideal candidates will be responsible for handling customer inquiries, resolving complaints, providing product/service information, and ensuring excellent customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.

• Handle customer complaints and provide timely resolutions.

• Maintain a professional and positive attitude while dealing with customers.

• Record customer interactions and update customer information in the system.

• Follow up with customers to ensure issue resolution and satisfaction.

• Coordinate with internal departments to resolve customer concerns.

• Meet customer service quality standards and performance targets.

• Prepare customer service reports as required.