Junior Executive/ Executive – Customer Support (Call Center)

Job Description

Title: Junior Executive/ Executive – Customer Support (Call Center)

Company Name: Sheba Digital Limited (Concern of Sheba Group)

Vacancy: 1

Age: 21 to 32 years

Job Location: Dhaka (Dhanmondi)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, Training Institutes, Software Company, IT Enabled Service, Group of Companies, Share Brokerage/ Securities House, Immigration/Visa Processing

• Bachelor/Honors

• 1 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, Training Institutes, Software Company, IT Enabled Service, Group of Companies, Share Brokerage/ Securities House, Immigration/Visa Processing

• Age 21 to 32 years

• Graduate in any Degree from a reputed University.

• 01 (One) year or more working experience.

• Should be Smart, Energetic, Self-motivated, Strong Interpersonal Skills.

• An understanding of how to handle Sensitive Situations.

• Having Good Communication skills both in English and Bangla.

• Should ownership mindset.

• Sound Knowledge about our Company Software and Service.

• Ability to multitask and Documentation Skills.

• Attention to detail knowledge about all Products.

• Have adequate knowledge of MS Office, Google Sheets, and Software.

• Resolve customer queries within a standard timeline and ensure smooth customer support and service through incoming and outgoing calls.

• Receive and process complaints (from both staff and customers).

• Submit a periodical report to senior-level management regarding customer queries.

• Troubleshoot problems by analyzing and discussing with the technical team for effective resolution.

• Suggest customers for a possible solution to the query.

• Engage support representative team for critical queries (which are beyond his/her knowledge) and check progress for end-to-end solutions.

• Escalate unresolved issues to the appropriate internal teams.

• Collect prompt and accurate feedback from customers.

• Ensure proper documentation of customer’s queries.

• Create and maintain data and be an active user of CRM.

• Maintain continuous learning on technical areas of the services/products to answer queries on any complaints.

• Mobile bill,Weekly 2 holidays
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2