Customer Care And Call Center Executive / Moderator

Job Description

Title: Customer Care And Call Center Executive / Moderator

Company Name: Mega International

Vacancy: 5

Age: 18 to 28 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 13500 - 16500 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Wholesale, Trading or Export/Import

• Bachelor/Honors
• Diploma

• 1 to 2 years
• The applicants should have experience in the following business area(s): Wholesale, Trading or Export/Import

• Age 18 to 28 years
• Only Male

Customer Care Executive (E-commerce)

We are a fast-growing e-commerce company looking for a skilled, friendly, and responsible Customer Care Executive to join our team. The ideal candidate should be able to communicate effectively with customers, provide excellent support, and handle customer inquiries and issues professionally.

Job Responsibilities:

• Respond to customer inquiries via inbox, phone calls, and live chat regarding products, orders, and services.

• Receive and process customer orders accurately in the system.

• Confirm customer orders and prepare them for the delivery team.

• Collect and maintain customer information, including addresses, phone numbers, and other necessary details.

• Handle customer complaints and issues professionally, and escalate them when necessary.

• Prepare and maintain reports such as order lists, delivery status reports, and customer records.

• Coordinate with other team members to ensure smooth business operations.

• Follow company policies, procedures, and operational guidelines at all times.

• Provide excellent customer service to ensure customer satisfaction and retention.

• Assist customers with product information, order tracking, and after-sales support.

Requirements:

• Strong communication and interpersonal skills.

• Ability to handle customers politely and professionally.

• Good problem-solving and complaint-handling abilities.

• Basic computer and internet proficiency.

• Ability to work in a team-oriented environment.

• Previous experience in customer service or e-commerce will be considered an advantage.

• Medical allowance,Over time allowance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Eid bonus will be paid after 6 months of working efficiency in the office. And half of the salary will be paid.

• Evening Free Snacks

• yearly 12 paid Leave.