Quality Assurance (Call Center Operations – TELCO)
Job Description
Title: Quality Assurance (Call Center Operations – TELCO)
Company Name: Intellier LTD.
Vacancy: 2
Age: 22 to 32 years
Job Location: Dhaka (Kawran Bazar)
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Call Center
Published: 2026-06-08
Application Deadline: 2026-06-30
Education:
- Bachelor/Honors
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Call Center
Skills Required: Call Center Operation
Additional Requirements:
- Age 22 to 32 years
Bachelor's degree from a recognized university.
Minimum 1–2 years of experience in Quality Assurance within a Call Center/BPO environment (TELCO experience preferred).
Strong communication skills in Bangla and English.
Good analytical and reporting skills.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Ability to work under pressure and meet deadlines.
Responsibilities & Context:
Monitor and evaluate inbound and outbound customer calls.
Conduct quality audits and provide constructive feedback to agents.
Identify performance gaps and recommend improvement plans.
Prepare daily, weekly, and monthly QA reports.
Ensure compliance with company policies, TELCO regulations, and service standards.
Analyze customer interactions to improve customer experience.
Work closely with Team Leaders and Operations Managers to achieve quality targets.
Participate in calibration sessions and quality improvement projects.
Job Other Benifits:
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| Dhaka International University | 7.69% |
| National University | 7.69% |
| Begum Badrunnessa government girls college | 3.85% |
| Bangladesh University Of Business & Technology | 3.85% |
| Adda Degree College | 3.85% |
| World University of Bangladesh | 3.85% |
| Uttara University | 3.85% |
| Dhaka polytechnic institute, Dhaka | 3.85% |
| Govt. Eden Mohila College | 3.85% |
| Sonargaon University | 3.85% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 76.92% |
| 31-35 | 15.38% |
| 36-40 | 7.69% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 30.77% |
| 20K-30K | 57.69% |
| 30K-40K | 11.54% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 19.23% |
| 0.1 - 1 years | 7.69% |
| 1.1 - 3 years | 30.77% |
| 3.1 - 5 years | 23.08% |
| 5+ years | 19.23% |
