Executive - Customer Care
Job Description
Title: Executive - Customer Care
Company Name: Pawsitive Veterinary Clinic Ltd.
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: --
Experience:
Published: 2025-08-11
Application Deadline: 2025-08-31
Education:
- Bachelor/Honors
Bachelor`s degree in any discipline (Business, Communications, or Hospitality preferred).
Requirements:
Skills Required:
Additional Requirements:
Prior experience in veterinary, hospital, or clinic settings will be a plus.
Key Competencies:
Excellent communication skills in both Bangla and English.
Warm, approachable, and patient-centered personality.
Strong organizational skills with attention to detail.
Tech-savvy; ability to use clinic management systems and MS Office.
Ability to handle sensitive situations with professionalism and empathy.
Must love animals and be comfortable around pets of all sizes and temperaments.
Responsibilities & Context:
Pawsitive Veterinary Clinic Ltd. is a BVC-compliant, modern, and compassionate veterinary care facility in Dhaka dedicated to delivering international-standard services in pet medicine, surgery, diagnostics, and preventive healthcare. As a sister concern of Labaid Cancer Hospital, we bring clinical excellence, structured management, and a deep passion for animal welfare into the veterinary ecosystem.
To support our growing pet-parent community, we are looking for a friendly and organized Executive – Customer Care who can serve as the first point of contact for our valued clients and ensure a seamless experience at the clinic.
Key Responsibilities:
Greet pet owners warmly and provide assistance with inquiries, services, and procedures.
Schedule and confirm appointments for outpatient, vaccination, grooming, and surgery.
Coordinate with veterinary staff to ensure timely patient flow.
Handle billing, payment processing, and receipt generation accurately.
Follow up with clients for reminders, reports, and satisfaction feedback.
Manage phone calls, emails, and walk-in queries in both Bangla and English.
Maintain client and pet data in the clinic management software.
Assist in handling emergency situations with empathy and clarity.
Ensure a clean, calm, and pet-friendly reception area.
Job Other Benifits:
Friendly, inclusive, and pet-focused work culture.
Competitive salary and benefits package.
Training and development opportunities.
Medical benefits, paid leave, and festive bonuses.
Career growth within the Labaid Group.
What We Offer:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
