Executive Collection-Cards / Retail

Job Description

Title: Executive Collection-Cards / Retail

Company Name: A Reputed Private Commercial Bank

Vacancy: 11

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Job Context:
∎ The candidate will be under 3rd party payroll.
∎ This position is for Male & Female (fresher and experienced) candidates.
∎ Those who applied before needn`t apply this post.

Job Responsibilities:
∎ Communicate with delinquent Retail Loan borrowers and confirm the payment.
∎ Control forward flows rates and ensure maximum backward flow/ regularization in terms of No. of a/cs & volume.
∎ Maintain service levels within acceptable ranges, including customer service, especially to resolve problem at early stage of delinquencies.
∎ Achieve predefined target of PAR, NPL, Flow rate.
∎ Arrange and execute single/group visits to hardcore customers.
∎ Ensure customer satisfaction by giving best services.
∎ Communicate with delinquent borrowers, borrower’s family members and guarantors through over phone/physical visit.
∎ To take initiative to update customer’s information (Phones, addresses) in the software system and to be firmed whether customers getting reminder letters or not.
∎ Ensure ‘No customer complaint’ environment.

Additional Requirements:
∎ Age 24 to 30 years
∎ Knowledge in Collection Negotiation Skill and related Collection Activities
∎ Must have product knowledge.
∎ Must have strong interpersonal & communication skills.
∎ Must have PC literacy

Salary: Tk. 23000 - 24000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays, Insurance
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 9 Jun 2022

Company Information:
∎ 6 Jun 2022
∎ A Reputed Private Commercial Bank
∎ Address : Spring Leaf, Plot: 27 Road: 126, (Ground Floor) Gulshan -1, Dhaka-1212

Category: Bank/Non-Bank Fin. Institution