Executive (Call Centre)
Job Description
Title: Executive (Call Centre)
Company Name: Toticell Health & Research
Vacancy: 02
Age: 25 to 35 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Healthcare/Lifestyle product
Published: 2024-07-02
Application Deadline: 2024-07-25
Education:
B.Sc. / M.Sc. in Molecular Biology / Biotechnology / Microbiology / Genetics / Pharmacy / or any other field of life sciences from any reputed University / institution.
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Healthcare/Lifestyle product
Skills Required:
Additional Requirements:
- Age 25 to 35 years
Must have minimum 2+ years working experience in any reputed hospital call center / customer services department.
Having knowledge of medical terminology and healthcare regulations will get preference.
Must be energetic, smart, hardworking & able to convince others.
Proactive, Innovative and capable to work under pressure.
Good proficiency in English or an IELTS band score 5.5 or over will get preference.
Must have good computer literacy, good command in internet and E-mail & problem-solving skills.
Responsibilities & Context:
Job Context:
TotiCell, the first, Directorate General of Drug Administration (DGDA) approved advanced stem cell manufacturer & treatment center in Bangladesh, is committed to delivering high-standard healthcare through an expert scientific team and cutting-edge technology. Specializing in cell-based regenerative therapeutics for incurable & chronic diseases, TotiCell utilizes state-of-the-art cGMP-compliant laboratories and skilled healthcare staff dedicated to provide care with a smile. TotiCell is dedicated to pioneering the future of healthcare in Bangladesh, offering innovative stem cell solutions to improve and transform lives.
Currently we are looking for talented and highly motivated Call Centre Executive(s) to join our dynamic team at TotiCell Ltd. The person will work with our scientists/doctors/health-workers.
Job Responsibilities:
Manage inbound and outbound calls related to patient inquiries and appointments.
Provide information about clinic services, doctors’ availability, and appointment scheduling.
Assist patients with inquiries about medical procedures, insurance and billing.
Resolve patient concerns and escalated issues to the appropriate departments when necessary.
Maintain accurate and up-to-date patient records in the clinic’s database.
Ensure patient confidentiality and adhere to all healthcare regulations and standards.
Coordinate with medical staffs to ensure smooth patient flow and service delivery.
Meet personal and team performance targets.
Job Other Benifits:
Lunch Facilities: Partially Subsidize·
Salary Review: Yearly·
Festival Bonus: 2·
Others benefit : As per company policy·
Foreign tour
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
Interested By University
| University | Percentage (%) |
|---|---|
| Jagannath University | 6.20% |
| National University | 4.85% |
| North South University | 3.50% |
| University of Dhaka | 3.23% |
| State University of Bangladesh | 2.70% |
| Stamford University Bangladesh | 2.43% |
| Jahangirnagar University | 2.43% |
| BRAC University | 2.43% |
| Daffodil International University (DIU) | 2.16% |
| Gono Bishwabidyalay | 1.89% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 72.51% |
| 31-35 | 19.95% |
| 36-40 | 6.20% |
| 40+ | 0.81% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 33.78% |
| 20K-30K | 47.03% |
| 30K-40K | 14.59% |
| 40K-50K | 2.70% |
| 50K+ | 1.89% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 23.45% |
| 0.1 - 1 years | 13.75% |
| 1.1 - 3 years | 28.84% |
| 3.1 - 5 years | 18.06% |
| 5+ years | 15.90% |
