Executive (Call Center)

Job Description

Title: Executive (Call Center)

Company Name: AKIJ INSAF DIAGNOSTIC AND CONSULTATION CENTER

Vacancy: --

Age: At least 26 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Bachelor’s Degree in any discipline.

• At least 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Age At least 26 years

• Minimum 2–3 years of experience in “Call Center”.

• Experience in Hospital/Diagnostic center will be preferred.

• Receive and respond to incoming calls from patients, doctors, and other stakeholders in a professional manner.

• Provide accurate information regarding diagnostic tests, packages, pricing, and service availability.

• Handle patient inquiries, concerns, and complaints with proper communication and escalation when required.

• Maintain clear and accurate records of all call activities and customer interactions.

• Coordinate with relevant departments (laboratory, billing, report delivery, sample collection, etc.) to ensure smooth service flow.

• Make outbound calls for report delivery updates, feedback collection, and service follow-ups.

• Ensure confidentiality and security of patient information in accordance with organizational policies.

• Support patients and callers by guiding them to the correct department or responsible personnel when needed.

• Achieve communication quality and call handling standards set by management.

• Maintain a polite, empathetic, and solution-oriented communication approach at all times.

• Festival Bonus: 2