ERP Operations & Support Intern

Job Description

Title: ERP Operations & Support Intern

Company Name: Friendship

Vacancy: 1

Age: 22 to 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

Published: 2026-07-16

Application Deadline: 2026-07-22

Education:

Requirements:

Skills Required:

Additional Requirements:

• Age 22 to 25 years

Responsible for:

The ERP Operations & Support Intern will support the day-to-day operation of Friendship's Enterprise Resource Planning (ERP) platform by assisting end users, documenting issues, supporting testing activities, preparing user documentation, and contributing to continuous system improvement.

The intern will work closely with business users and the ERP Operations team to ensure smooth ERP adoption and efficient business operations across Procurement, Finance, Inventory, and HR functions.

Activities:

• Provide Level-1 operational support to ERP users by responding to functional queries and assisting with day-to-day system usage.

• Log, track, and follow up on user-reported issues to ensure timely resolution and maintain accurate support records.

• Assist in conducting ERP user training, onboarding sessions, and preparing user guidance materials.

• Support User Acceptance Testing (UAT) by validating system enhancements, documenting test results, and reporting issues.

• Prepare and update Standard Operating Procedures (SOPs), user manuals, FAQs, and other ERP documentation.

• Extract and validate routine ERP reports to support operational monitoring and decision-making.

• Collaborate with the ERP Operations Coordinator and business users to support continuous system improvement and perform other assigned ERP operational support activities.

Skills and Competencies:

Qualification & Experience:

• Fresh graduate in Information Systems, IT, Computer Science & Engineering, or a related discipline.

• Prior internship, academic project, or exposure to ERP/business applications will be an added advantage.

Technical Skills:

• Basic knowledge of ERP concepts, business processes, Microsoft Office (Excel & Word), report generation, documentation, and software testing. Basic SQL knowledge is desirable.

Core Competencies:

• Strong analytical and problem-solving skills with good communication, interpersonal, documentation, and time management abilities. Quick learner, detail-oriented, customer-focused, and a team player.

Learning Opportunities:

• Gain hands-on experience in ERP operations, user support, UAT, business process digitalization, documentation, training, reporting, and cross-functional collaboration across Procurement, Finance, HR, and Inventory.

Expected Outcomes:

• Develop the ability to independently provide Level-1 ERP support, assist in testing and documentation, generate routine reports, and understand end-to-end ERP operational processes.

Personal Attributes:

• Positive attitude, high integrity, eagerness to learn, professionalism, adaptability, and commitment to confidentiality and organizational values.

• Outstanding interns demonstrating strong performance, professionalism, and learning agility may be considered for future employment opportunities within the ISM team, subject to organizational needs and vacancy availability.

Read Before Apply

Please note that applications via any other method will not be considered.

“FRIENDSHIP is committed to safeguarding children, young people, and adults, and employees, Donors, visiting Doctors, visiting Journalists, visitors, beneficiaries, including communities where we work and volunteers/interns. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation - regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment policy and procedure fully include background checks and disclosure of criminal records in order to ensure safeguarding. 

FRIENDSHIP is an equal opportunity employer and will do everything possible to ensure that those who are suitable to work within our values and beliefs are recruited to work for us. Any personal persuasion will result in a disqualification of candidature”.

The photograph must be enclosed with the resume.