Dispute / Settlement Officer

Job Description

Title: Dispute / Settlement Officer

Company Name: DG Epay Services Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ University of Dhaka,American International University Bangladesh,North South University,BRAC University,Independent University, Bangladesh students will get preference

Job Responsibilities:
∎ Research transactional anomalies and analyze information produced to detect any patterns of unusual internal or external conduct, identify risk policy breakdowns, and recognize fraudulent activities.
∎ Manage a high-volume caseload and investigating allegations and issues pertaining to dispute/ financial fraud.
∎ Investigate documents, including preliminary and final case reports, for both internal tracking and regulatory reporting purposes.
∎ Maintain liaison relationships with local, state and federal Law Enforcement and prosecutes suspects that conduct criminal activity. Attending court hearings when required.
∎ Work with various departments to identify and eliminate dispute/ fraud in an expeditious manner to minimize loss
∎ Build relationships with Compliance and Legal Departments, effectively communicating and transferring information for case investigations
∎ Develop investigative plans, gathering and evaluating facts, conducting investigative interviews, writing investigative reports, handling calls of an emergency nature, and interacting with the law enforcement/intelligence community.
∎ Effectively communicate and provide dispute/fraud/investigative reporting with team members, leaders, and others involved in the credit union system.
∎ Assist team members of front-line and back-office functions with questions/concerns on identified instances of disputes, fraud or potential fraud and provides guidance to team members on the appropriate course of action
∎ Create and deliver fraud training to all staff for organization-wide fraud awareness

Additional Requirements:
∎ Age 24 to 35 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 7 Jul 2023

Company Information:
∎ 12 Jun 2023
∎ DG Epay Services Limited
∎ Address : Ranges FC square (Lv-4), Plot 6/A, R-32, Gulshan Avenue, Dhaka 1212

Category: Bank/Non-Bank Fin. Institution

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