Customer Support Specialist

Job Description

Title: Customer Support Specialist

Company Name: USA Xplorer

Vacancy: 07

Age: 18 to 30 years

Job Location: Khulna (Khulna Sadar)

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• A Level in science
• Bachelor of Arts (BA) in English
• Bachelor of Science (BSc) in Computer Science

• At most 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• Age 18 to 30 years

USA Xplorer is a forward-thinking organization dedicated to offering exceptional service and innovative solutions to our clients globally. As a customer-centric company, we are seeking a dedicated, tech-savvy, and highly communicative Customer Support Specialist to manage client relations, maintain communication channels, and ensure a seamless experience for our global audience.

Job Overview

• Company: USA Xplorer

• Position: Customer Support Specialist

• Job Type: Full-time

• Work Hours: 3:00 PM to 11:00 PM (GMT+6 / Bangladesh Time)

• Job Location: On-site (House 352, Road 2, Sonadanga 2nd Phase, Khulna)

Key Responsibilities

• Client Communication: Act as the primary point of contact for clients, providing timely, professional, and clear updates regarding their profiles and ongoing processes.

• Dashboard & Profile Management: Regularly update client profiles, monitor system dashboards, and ensure all user data is accurate and up to date.

• Information Dissemination: Broadcast company news, updates, and important announcements directly to clients through appropriate channels.

• Issue Resolution & Support: Assist clients with daily operational hurdles, account issues, and help resolve any delays or bottlenecks efficiently.

• Data & Document Management: Organize, review, and maintain customer logs, data sheets, and official digital documentation.

Requirements & Qualifications

• Language Proficiency: Must be highly fluent in English (both written and spoken), as the majority of our clients are international and communicate primarily in English.

• Computer Literacy: Excellent hands-on computer operational skills with a strong technical aptitude.

• Software Expertise: Highly proficient in Microsoft Office (especially MS Excel) for data logging and Adobe Acrobat for managing and editing PDF documentation.

• Communication Skills: Outstanding interpersonal skills, active listening, and a patient, problem-solving mindset.

• Availability: Fully comfortable working the designated on-site afternoon/night shift from 3:00 PM to 11:00 PM BST in Khulna.