Customer Support & Merchant Acquisition

Job Description

Title: Customer Support & Merchant Acquisition

Company Name: Gifty Platform Limited

Vacancy: 1

Age: Na

Job Location: Dhaka (DOHS Baridhara)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• 1 to 2 years

• Bachelor of Business Administration (BBA) in Marketing, Management, or a related field

• 1 to 2 years

Responsibilities:

• Attend and resolve customer queries via phone, WhatsApp, and email using AI-assisted tools

• Support customers with gift card activation, PIN issues, balance checks, and redemption problems

• Coordinate with merchants for redemption validation, settlement confirmation, and reporting

• Maintain accurate support logs, issue trackers, and basic performance reports

• Assist in corporate gifting campaigns, including beneficiary communication and follow-ups

• Escalate technical, system, or integration-related issues to the Operations/Tech team promptly

• Use AI tools to improve response time, accuracy, and customer satisfaction

• Support merchant onboarding and acquisition through AI-powered lead handling and follow-ups

• Assist merchants with onboarding, usage guidance, and issue resolution

• Track merchant and customer interactions in CRM or support systems

• Identify recurring issues and suggest process or AI-based improvements

• Collaborate with Sales, Operations, and Marketing teams for smooth campaign execution

Additional Requirements:

• Strong communication and interpersonal skills

• Customer-centric mindset with problem-solving ability

• Sales and persuasion skills

• Ability to multitask and work under pressure

• Strong follow-up and time management skills

• Basic computer proficiency (MS Office, CRM tools)

• Professional attitude and positive mindset