Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: International Admission Service

Vacancy: 5

Age: 20 to 32 years

Job Location: Dhaka (DOHS Mohakhali)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Embassies/Foreign Consulate, Consulting Firms, Immigration and Education Consultancy Service, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Embassies/Foreign Consulate, Consulting Firms, Immigration and Education Consultancy Service, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• Age 20 to 32 years
• Only Female

We are seeking energetic and confident Customer Support Executives to join our dynamic team. The ideal candidate will communicate with students over the phone who are interested in pursuing higher education abroad, especially in countries like New Zealand, Canada, the UK, Sweden, and others. This is a front-line role, playing a key part in guiding students through their initial inquiry stage.

Key Responsibilities:

Make outbound calls to students who have expressed interest in studying abroad.

Provide clear information about study destinations, universities, and basic requirements.

Collect and enter student data accurately into CRM or lead-tracking systems.

Schedule counselling appointments and regularly follow up with leads.

Answer basic inbound queries professionally and escalate where needed.

Maintain strong communication and relationship-building skills with students and guardians.

Achieve daily/weekly call and engagement targets.

Collaborate with the counselling and marketing team to ensure smooth lead management.

Stay informed on education trends, university updates, and visa regulations.