Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: ChefOnline

Vacancy: 4

Age: 26 to 38 years

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): Software Company, E-commerce

• Bachelor of Business Administration (BBA) in Computer Science & Engineering
• Masters in Engineering (MEngg) in Computer Science & Engineering

• 5 to 7 years
• The applicants should have experience in the following business area(s): Software Company, E-commerce

• Age 26 to 38 years

The candidate must be an excellent communicator in written and spoken English to a minimum level which is equivalent to IELTS 7.0

ChefOnline is a UK-based National Online Food Ordering Portal for restaurants and takeaways across the UK. We seek an enthusiastic Customer Support Executive to provide enterprise-level support.

• Provide technical and non-technical support to our customers.

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

• Provide prompt and accurate feedback to customers.

• Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams.

• Provide comprehensive training to customers on products and services, ensuring they have a clear understanding of the features, benefits, and usage of each offering.

• Regularly assess the performance of team members against set KPIs and objectives.

• Provide constructive feedback, and implement development plans to address performance gaps and enhance skills. 

• Weekly 2 holidays
• Salary Review: Yearly

• Night Shift- 7:00pm-6:00am

• Weekly-4 days (roster wise)

• 3 days weekend as per Rota