Customer Services Officer
Job Description
Title: Customer Services Officer
Company Name: The British Council
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduate in any discipline.
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Handle all customers enquires and first and second level customer complaints as per the defined British Council standards
∎ Register or enrol customers for the appropriate British Council service or activity by offering them proactive support to facilitate the processes
∎ Provide a meet and greet service, welcome all visitors, members and customers to the British Council ensuring that customers are directed to the appropriate person or place efficiently
∎ Provide correct information of product price, discounts and offers/new products at all times.
∎ Maintain high level of positive interaction and information flow with and between various internal teams, and to be proactive in developing the knowledge base. Update and collect data on customer transactions, and all enquiries are logged, and statistics are maintained accurately
∎ Accurately handle cash, credit card, cheque and direct bank transfer collections for all types of payments, and properly record them in the Customer Management System according to the British Council payment and finance policy
Additional Requirements:
∎ At least 2-year of providing customer services and/or sales preferably in the services industry
∎ Excellent sales and MS office skill
∎ Experience of working with children
Salary:
∎ Monthly salary BDT 46,809 (Consolidated).
Compensation & Other Benefits:
∎ Transport allowance of BDT 9,000 per month plus other benefits according to the organisation's policy
∎ Professional development opportunities
∎ Experience of working in an international organisation includes good work life balance and flexible working hours.
Application Deadline: October 8, 2019
Company Information:
∎ The British Council
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 8th Oct 2019
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