Teaching Operations Manager
Job Description
Title: Teaching Operations Manager
Company Name: The British Council
Vacancy: --
Location: Dhaka
Salary: Negotiable
Published: 22 Apr 2024
Education:
∎
∎
Requirements:
Additional Requirements:
∎ Applicants should be Bangladeshi passport holder or legally entitled to work in Bangladesh
∎ All necessary background checks as per the British Council Pre-Appointment Screening policy along with medical check-up will need to be completed successfully prior to signing the final employment contract.
∎ Applicants should be Bangladeshi passport holder or legally entitled to work in Bangladesh
∎ All necessary background checks as per the British Council Pre-Appointment Screening policy along with medical check-up will need to be completed successfully prior to signing the final employment contract.
Responsibilities & Context:
∎ Working with the Cluster Operations Lead, translates Regional English Strategies into 1-3 year Operations plan, including continual improvement to global standards, effective integration of new products/services /delivery methods and process/ systems changes.
∎ Implements a range of standardised, operational procedures and systems within the Teaching Centre(s) to achieve specified, clearly measurable targets (revenue, volume, time and/or cost).
∎ End to end oversight of operational planning, logistics, resourcing, service delivery performance /standards and effective capacity management for the country.
∎ Agrees SLA (Service Level Agreement) requirements and performance management of supporting functions/external suppliers.
∎ Provides support and oversight to student administration including transfers, waiting lists, absences.
∎ Identifies and shares examples of best practice with Cluster.
∎ Works with the Commercial Manager to anticipate demand and liaises with internal and external stakeholders to utilise internal classroom space and source external space against demand.
∎ Manages the day to day logistics of the Teaching Centre including timetabling, cover and duty rota using agreed templates.
∎ Sets up, maintains and communicates the academic calendar using agreed template.
∎ Manages academic processes such as attendance, academic records, reports and certificates according to product and service guidelines ensuring compliance with TCMS academic management policies and processes.
∎ Develops and maintains excellent relationships and communication with internal stakeholders across a range of business and geographical areas, to inform and enable medium-term innovation and improvements in the quality of teaching delivery.
∎ Builds good working relationships with corporate stakeholders including Tax, Legal and Information Governance.
∎ Manages safeguarding of Young Learners and parent engagement for the country.
∎ Ensures customer complaints and issues are resolved within according to agreed process and SLA.
∎ Supports business process improvement through reviewing data, analysing outcomes and providing recommendations to the Cluster Operations Lead.
∎ Reports on teacher utilisation using agreed regional templates.
∎ Uses standardised processes to monitor compliance with agreed risk management procedures relevant to teaching delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures). Highlights to senior managers any instances of non-compliance.
∎ Ensures team receive and maintain appropriate induction/training in all relevant risk management procedures.
∎ Experience of operations management with exposure to streamlining operations.
∎ Experience of cost management.
∎ Experience of successfully delivery of business process improvement.
∎ University/Vocational students aged 18 to 25 (400+hours).
∎ Adults General English 18+ (800+ hours).
∎ Experience of working as part of a dispersed team
∎ Experience of implementing change.
∎ Experience of operations within teaching delivery
∎ Communication and Influencing
∎ Operational Management
∎ Process Improvement
∎ Risk management
∎ Managing People
∎ Finance and resources
∎ Role Purpose:
∎ To control the cost of the country teaching operation including effective teacher utilisation planning, management of indirect costs and process improvements to improve margins. Responsible for the effective management of the teaching operations team ensuring they operate in budget and in accordance with regional and SBU strategies
∎ Main Accountabilities:
∎ Service delivery
∎ Relationship and Stakeholder management
∎ Analysis and Reporting
∎ Risk and compliance
∎ Role specific knowledge and experience Essential
∎ Desirable
∎ Role Specific Skills:
∎ Contract type: Indefinite Contract-Local
∎ Click link at the bottom part of the ad to view detail job ad.
Employment Status: Full Time
Job Location: Dhaka
Read Before Apply:
Only shortlisted applicants will be contacted and called for interview. We will only shortlist applications submitted on a British Council application form submitted electronically through our career portal. Any hard copies of the application and incomplete application in the portal will not be accepted.
To apply, please click on the following link that will take you to the career portal of British Council-
Apply URL::
Apply Procedure:
Company Information:
∎ The British Council
∎ 5 Fuller Road, Dhaka-1000
∎ The British Council is the UK`s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with - changing lives by creating opportunities, building connections and engendering trust.
Address::
∎ 5 Fuller Road, Dhaka-1000
∎ The British Council is the UK`s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with - changing lives by creating opportunities, building connections and engendering trust.
Application Deadline: 2 May 2024
Category: Education/Training
Deadline Expired on 2nd May 2024
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