Customer Services Manager (Real Estate)

Job Description

Title: Customer Services Manager (Real Estate)

Company Name: A renowned Real Estate Company

Vacancy: 1

Age: At least 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 8 years
• The applicants should have experience in the following business area(s): Real Estate, Cement Industry, Steel, Developer

• Bachelor in Engineering (BEngg) in Civil Engineering
• Bachelor of Business Administration (BBA) in Marketing
• Master of Business Administration (MBA) in Marketing
• IBA, Dhaka University,Bangladesh University of Engineering and Technology,Jahangirnagar University,BRAC University,North South University students will get preference

• Bachelor's (B.Sc.) degree in Civil Engineering or a related field.

• At least 8 years
• The applicants should have experience in the following business area(s): Real Estate, Cement Industry, Steel, Developer

• Age At least 35 years

• Proven experience in a customer service management role, preferably in the real estate industry.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Strong communication skills, both written and verbal, with the ability to effectively interact with clients and colleagues at all levels.
• Proficiency in Microsoft Office and customer relationship management (CRM) software.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong problem-solving and decision-making skills, with a customer-centric mindset.

• Oversee a team of customer service representatives, providing guidance, support, and ongoing training to ensure they deliver consistent, high-quality service.

• Act as the point of contact for escalated customer inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.

• Advice the customer on their modification plan and allow as much modification as possible as per approved design by RAJUK.

• Monitor the modification work by establishing proper communication with concerned Project In-Charge through letter, phone & personal visit.

• Prepare cost sheets and send it to the clients along with the invoice after authorization.

• Handover the utility and other necessary service papers to respective clients after finishing the project.

• Final visit to the site to scrutinize the modification work requested by the customers and any discrepancies to be noted to Construction Department for correction prior to handover

• Regularly collect and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience.

• Develop and initiate processes improvement, procedures, and service offerings to better meet customer needs according to the feedback and analysis.

• Work closely with other departments, including Marketing & Sales, Construction & Engineering, and Credit Realization to ensure seamless coordination and alignment in delivering exceptional customer service.

• Establish key performance indicators (KPIs) and metrics to track the effectiveness of customer service efforts, and regularly report on performance to senior management.

• Stay abreast of industry trends, best practices, and emerging technologies in customer service to continually enhance the company`s service offerings.