Job Description
Title: Customer Service Specialist
Company Name: Toppay Services Limited
Vacancy: 20
Location: Anywhere in Bangladesh
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Telecommunication, Direct Selling/Marketing Service Company, Mobile Accessories, Call Center
Published: 8 Jul 2025
Education:
∎ Higher Secondary
Requirements:
Additional Requirements:
∎ At least 1 year of relevant work experience
∎ Fluent in Bengali; proficiency in Chinese or English is a plus
∎ Prior experience in call centers is a plus.
∎ Familiar with CRM systems; strong stress resistance and ability to adapt to shift work.
∎ Understanding of Bangladeshi consumer psychology; prior experience in financial or e-commerce customer service is highly preferred.
Responsibilities & Context:
∎ To handle customer installment applications, repayment inquiries, complaints, etc.; review documents submitted by customers online and offline to verify credit status, perform device-locking services, and conduct debt collection via phone or telecom reminders.
∎ To collaborate with the risk control department to identify fraudulent activities, report abnormal cases, and prepare daily operation reports.
∎ To maintain customer relationships and conduct regular follow-ups to enhance satisfaction.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ Toppay Services Limited
∎ Lotus kamal tower two, 9th floor, Gulshan 1, Dhaka 1212
∎ Toppay Services Limited is a registered telecommunications company offering services like mobile data, cable subscriptions, electricity bill payments, and airtime top-ups. The company``s primary business activities are classified as information technology consultancy and other related activities.
Address::
∎ Lotus kamal tower two, 9th floor, Gulshan 1, Dhaka 1212
∎ Toppay Services Limited is a registered telecommunications company offering services like mobile data, cable subscriptions, electricity bill payments, and airtime top-ups. The company``s primary business activities are classified as information technology consultancy and other related activities.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 7 Aug 2025
Category: Marketing/Sales
