Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Minister Hi-Tech Park Ltd.

Vacancy: 15

Age: 18 to 30 years

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

Published: 2026-01-13

Application Deadline: 2026-02-12

Education:

• Bachelor/Honors
• Diploma
• HSC
• Diploma

• Age 18 to 30 years

We are looking for a passionate and customer-focused Customer Service Representative to join our dynamic Customer Service team. The ideal candidate will act as a direct link between the company and our valued customers, ensuring that all inquiries, issues, and concerns are handled promptly and professionally. This position requires strong communication skills, patience, and a genuine desire to help others. If you thrive in a fast-paced environment and have a knack for problem-solving, we encourage you to apply.

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Respond to customer inquiries via phone, email, and chat regarding products, services, and policies.

• Resolve customer complaints and issues effectively, ensuring customer satisfaction.

• Maintain accurate records of customer interactions and transactions in the CRM system.

• Follow up with customers to ensure their issues are fully resolved.

• Collaborate with internal departments to solve customer issues efficiently.

• Stay updated with product knowledge and service policies to provide accurate information.

• Maintain service quality by adhering to company policies and procedures.

• Escalate complex customer issues to the appropriate team or supervisor when necessary.

• Contribute to team performance goals and service improvement initiatives.

• Provident fund
• Salary Review: Yearly
• Festival Bonus: 2

As Per Company Policy