Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Allshob BD

Vacancy: 1

Age: 20 to 27 years

Job Location: Dhaka (Mirpur 10)

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Boutique/ Fashion, Call Center, Shop/Showroom
• Freshers are also encouraged to apply.

• HSC
• Bachelor of Business Administration (BBA)

• 1 to 3 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Boutique/ Fashion, Call Center, Shop/Showroom
• Freshers are also encouraged to apply.

• Age 20 to 27 years

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

• Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2