Job Description
Title: Customer Service Executive (Temporary), Call Center
Company Name: City Bank PLC
Vacancy: --
Location: Dhaka
Maximum Salary: Tk. 30000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Banks
Published: 18 Sep 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Good command in oral and written communication skills in Bangla and English.
∎ Very good in computer skill.
∎ Problem solving skill.
∎ Good command in oral and written communication skills in Bangla and English.
∎ Very good in computer skill.
∎ Problem solving skill.
Responsibilities & Context:
∎ The primary responsibility of the role is to provide superior customer service to both internal and external customers of City Bank and continuously strive to improve the level of service delivery. Other key responsibilities of the role includes - answering incoming & outgoing calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information.
∎ Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner.
∎ Ensure superior service level to all customers by effectively understanding the customers need/ query and responding to it in a professional and timely manner.
∎ Maintain proper documentation of complaint/request records.
∎ The primary responsibility of the role is to provide superior customer service to both internal and external customers of City Bank and continuously strive to improve the level of service delivery. Other key responsibilities of the role includes - answering incoming & outgoing calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information.
∎ Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner.
∎ Ensure superior service level to all customers by effectively understanding the customers need/ query and responding to it in a professional and timely manner.
∎ Maintain proper documentation of complaint/request records.
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Dhaka
Company Information:
∎ City Bank PLC
∎ City Bank Center, 28, Gulshan Avenue, Gulshan 1, Dhaka 1212
Address::
∎ City Bank Center, 28, Gulshan Avenue, Gulshan 1, Dhaka 1212
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Sep 2024
Category: Bank/Non-Bank Fin. Institution
