Customer Service Executive (Online & Phone Support)

Job Description

Title: Customer Service Executive (Online & Phone Support)

Company Name: AKHSARA

Vacancy: 05

Age: 21 to 40 years

Job Location: Dhaka (Elephant Road)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

Published: 2026-01-11

Application Deadline: 2026-01-21

Education:

• Bachelor/Honors
• Masters

Requirements:

• At least 2 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

Skills Required: Creative Thinking and Multitasking,Customer Feedback Management,Customer Service,Easy to adapt to challenging situation,Replying Complaints (Telecommunication,Sales Support,Social Media Communication,Time Management

Additional Requirements:

• Age 21 to 40 years
• Only Male

Responsibilities & Context:

1. Customer Communication: Politely and professionally communicate with customers over phone calls and social media platforms, responding to messages and comments promptly.

2. Order & Support Handling: Address customer queries about products, pricing, delivery and services, ensuring accurate information and smooth order processing.

3. Sales Support: Confirm orders, provide basic follow-ups and assist customers to ensure a satisfactory buying experience.

4. Coordination: Collaborate with internal teams when required to resolve customer issues efficiently and improve service delivery.

5. Feedback Management: Collect, track and manage customer feedback to support continuous improvement in products and services.

Job Other Benifits:

• Mobile bill
• Salary Review: Yearly

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre