Customer Service Executive (In-Store & Online)

Job Description

Title: Customer Service Executive (In-Store & Online)

Company Name: Nutrition Depot

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Retail Store, BPO/ Data Entry Firm, Call Center, Inventory/Warehouse, Supply Chain, Super store, Healthcare/Lifestyle product
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Retail Store, BPO/ Data Entry Firm, Call Center, Inventory/Warehouse, Supply Chain, Super store, Healthcare/Lifestyle product
• Freshers are also encouraged to apply.

• Age 25 to 35 years

Job Context:

• Serve customers both in-store and Online + Manage store functions.

Job Responsibilities: 

• Answering queries, complaints or requests from existing and potential customers through calls and social media as like Facebook, Instagram.       

• Create a positive, neat clean and welcoming environment at retail stores and at all points of customer comes in contact with ND BD.

• Educate customers on supplements, fitness, nutrition, health & wellness.

• Deal with complaints from customers in friendly manner.      

• Organizing retail store operations and taking responsibility to ensure store is running smoothly to maximize sales and minimize costs.

• Monitor stock levels ensuring products are in stock and maintain proper store inventory management.      

• Provide superior customer service at all times ensuring customers are happy and fully satisfied with their experience with ND BD, both online and offline.        

• Plan and oversee in-store promotional events or displays. 

• Prepare and control the store`s budget aiming for minimum expenditure and efficiency. 

• Ensure ND BD online store is fully optimized, customers are served and online deliveries are made on time with full customer satisfaction.       

• Inspect the areas in the store and resolve any issues that might arise.

• Preparing and controlling the store and budget aiming for minimum expenditure and efficiency for maximum output.     

• Keep abreast of market trends to determine the need for improvements in the store.     

• Analyze sales and revenue reports and make forecasts.

• Generate weekly and monthly reports for management.    

• Ensure the store fulfils all legal health and safety guidelines.    

• Assist in developing content for ND BD`s various fitness brands if and when required.

• Mobile bill,Provident fund
• Salary Review: Yearly
• Festival Bonus: 2

* Eid Bonus will be applicabl....