Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Farmiaan Dairy & Consumer Food Products Co.

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Food (Packaged)/Beverage, Dairy

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Food (Packaged)/Beverage, Dairy

• Gender Preference: Female

• Excellent communication and interpersonal skills.

• Strong problem-solving ability and patience in handling customers.

• Proficiency in MS Office applications (Word, Excel, Outlook).

• Ability to work both independently and as part of a team.

• Strong time management and organizational skills.

Job Summary:

• We are looking for a dedicated and proactive Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, and ensuring customer satisfaction through efficient communication and support.

Key Responsibilities:

• Respond to customer queries through phone, email, or in person in a timely and professional manner.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Handle customer complaints and provide appropriate solutions within the given timeframe.

• Keep accurate records of customer interactions, transactions, comments, and complaints.

• Collaborate with internal teams to resolve issues and improve customer experience.

• Follow up with customers to ensure their issues are fully resolved.

• Assist in maintaining customer databases and preparing daily or weekly reports.