Customer Service Executive (CSE) For deploying Dutch Bangla Bank Limited
Job Description
Title: Customer Service Executive (CSE) For deploying Dutch Bangla Bank Limited
Company Name: Multidrive Services Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination
Job Responsibilities:
∎ Answer calls and handles customer inquiries
∎ Research required information using available resources and answer to customer queries
∎ Manage and resolve customer complaints & requests
∎ Provide customers with product and service information
∎ Enter new customer information into the system, update existing customer information
∎ Process requests, forms and customer appeals
∎ Identify and escalate priority issues
∎ Route calls to the appropriate resource
∎ Follow up customer calls where necessary
∎ Document all call information according to standard operating procedures
∎ Complete after call works
Additional Requirements:
∎ Age 23 to 30 years
∎ Both males and females are allowed to apply
∎ Age 23 to 30 years
∎ Both males and females are allowed to apply.
∎ Preference will be given those have experience.
∎ Not over 30 years of age as of September 01, 2021.
∎ Must have good interpersonal skills to understand customers concerns
∎ Must be able to learn quickly to acquire the product & process knowledge related to service
∎ Must also have good knowledge of computer operations and communications to use call center systems efficiently
∎ Willing to work at the times required by call center management
∎ Willing to work and on 24 X 7 roster basis, including weekends and public holidays.
Salary: Tk. 20000 (Monthly)
Compensation & Other Benefits:
∎ Provident fund, Insurance, Gratuity
∎ Festival Bonus
∎ Allowance
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Jul 2021
Company Information:
∎ 15 Jun 2021
∎ Multidrive Services Limited
∎ Address : 20/2 West Panthopath, North Dhanmondi, Dhaka-1205
∎ Web : www.multidriveservices.com / www.rscorporation.org
∎ Business : Outsourcing and Logistic Services
Category: Bank/Non-Bank Fin. Institution
:
Source: bdjobs.com
Deadline Expired on 5th Jul 2021
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