Customer Service Executive (CSE) For deploying Dutch Bangla Bank Limited

Job Description

Title: Customer Service Executive (CSE) For deploying Dutch Bangla Bank Limited

Company Name: Multidrive Services Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination

Job Responsibilities:
∎ Answer calls and handles customer inquiries
∎ Research required information using available resources and answer to customer queries
∎ Manage and resolve customer complaints & requests
∎ Provide customers with product and service information
∎ Enter new customer information into the system, update existing customer information
∎ Process requests, forms and customer appeals
∎ Identify and escalate priority issues
∎ Route calls to the appropriate resource
∎ Follow up customer calls where necessary
∎ Document all call information according to standard operating procedures
∎ Complete after call works

Additional Requirements:
∎ Age 23 to 30 years
∎ Both males and females are allowed to apply
∎ Preference will be given those have experience.
∎ Not over 30 years of age as of April 01, 2022.
∎ Must have good interpersonal skills to understand customers concerns
∎ Must be able to learn quickly to acquire the product & process knowledge related to service
∎ Must also have good knowledge of computer operations and communications to use call center systems efficiently
∎ Willing to work at the times required by call center management
∎ Willing to work and on 24 X 7 roster basis, including weekends and public holidays.

Salary: Tk. 20000 (Monthly)

Compensation & Other Benefits:
∎ Provident fund, Insurance, Gratuity
∎ Festival Bonus
∎ Allowance

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 2 Feb 2022

Company Information:
∎ 18 Jan 2022
∎ Multidrive Services Limited
∎ Address : 20/2 West Panthopath, North Dhanmondi, Dhaka-1205
∎ Web : www.multidriveservices.com / www.rscorporation.org
∎ Business : Outsourcing and Logistic Services

Category: Bank/Non-Bank Fin. Institution

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Source: bdjobs.com

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