Customer Service Executive (Contractual)

Job Description

Title: Customer Service Executive (Contractual)

Company Name: A reputed Private Commercial Bank

Vacancy: --

Location: Anywhere in Bangladesh

Minimum Salary: Tk. 26000 (Monthly)

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Banks
∎ Freshers are also encouraged to apply.

Published: 30 Apr 2025

Education:
∎ Masters
∎ Minimum Masters in Business/Economics/Banking/English or relevant subjects from reputed University.
∎ BSc Engineering in Computer Science/ EEE/ Mechanical/ Civil/ Architecture.
∎ No third division in academic records.
∎ Minimum Masters in Business/Economics/Banking/English or relevant subjects from reputed University.
∎ BSc Engineering in Computer Science/ EEE/ Mechanical/ Civil/ Architecture.
∎ No third division in academic records.

Requirements:

Additional Requirements:
∎ Minimum 2 years working experience in any bank/non-banking financial institution/micro-finance institution/NGO will be given preference.
∎ Fresh graduates with excellent academic records can also apply.
∎ Excellent communication and interpersonal skills.
∎ Strong problem-solving ability and attention to detail.
∎ Proficiency in MS Office and basic IT operations.
∎ High integrity and professional ethics.
∎ Willingness to work anywhere in Bangladesh.
∎ Minimum 2 years working experience in any bank/non-banking financial institution/micro-finance institution/NGO will be given preference.
∎ Fresh graduates with excellent academic records can also apply.
∎ Excellent communication and interpersonal skills.
∎ Strong problem-solving ability and attention to detail.
∎ Proficiency in MS Office and basic IT operations.
∎ High integrity and professional ethics.
∎ Willingness to work anywhere in Bangladesh.

Responsibilities & Context:
∎ Provide prompt and courteous customer service.
∎ Deliver accurate product information and promote the Bank’s retail banking products and services.
∎ Assist in credit & general banking related customer queries and coordinate with relevant departments for necessary support.
∎ Maintain up-to-date knowledge of banking products, services, policies, and procedures.
∎ Coordinate with relevant units including Branches and Head Office Divisions for delivering smooth customer service.
∎ Ensure time-bound service delivery.
∎ Maintain compliance with all banking rules, regulations, and internal guidelines.
∎ Uphold the brand image and customer-centric culture of the bank at all time.
∎ Any other work / responsibility as and when assigned by supervisor or Management of the Bank.
∎ Job Responsibilities:
∎ Provide prompt and courteous customer service.
∎ Deliver accurate product information and promote the Bank’s retail banking products and services.
∎ Assist in credit & general banking related customer queries and coordinate with relevant departments for necessary support.
∎ Maintain up-to-date knowledge of banking products, services, policies, and procedures.
∎ Coordinate with relevant units including Branches and Head Office Divisions for delivering smooth customer service.
∎ Ensure time-bound service delivery.
∎ Maintain compliance with all banking rules, regulations, and internal guidelines.
∎ Uphold the brand image and customer-centric culture of the bank at all time.
∎ Any other work / responsibility as and when assigned by supervisor or Management of the Bank.
∎ Job Nature: 2 years’ fixed term contract.

Skills & Expertise:

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Read Before Apply:

• The Management of the Bank reserves the right of cancelling any application without providing any explanation. Because of

• publishing the job advertisement, management of the Bank is not bound to invite or recruit candidates.

• Shortlisting of the candidates from the applied list is the sole discretion of the management of the Bank.

• Only the shortlisted candidates will be contacted for further recruitment process through call or SMS. Any kind of persuasion regarding this will be considered as incompetency of the candidate.

• Candidates will not be entitled for any kind of TA/DA for attending the written test/interview.