Customer Service Executive (Contact Centre)
Job Description
Title: Customer Service Executive (Contact Centre)
Company Name: A reputed private commercial bank
Vacancy: --
Age: At most 30 years
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2024-04-18
Application Deadline: 2024-04-30
Education:
Bachelor degree in any discipline
No third division, minimum CGPA of 2.50 out of 4.00.
Candidate must be from a UGC-approved university.
All courses must be completed and the result must be published.
Requirements:
Skills Required:
Additional Requirements:
- Age At most 30 years
Strong command in English
Formal & proper use of language and pronunciation is mandatory/prerequisite for this position
Freshers can apply. Experience in working Call Center will be given preference.
Confident, articulate, and professional speaking abilities. Empathic listener and persuasive speaker.
Dedication & Time management.
Responsibilities & Context:
- Customer Service Executive - The Contact Centre is responsible for answering customer calls, listening to their concerns, and solving problems. They handle inbound and outbound phone conversations with clients to ensure everyone quickly gets the help they need.
- Ensuring excellent customer service over the phone to existing and potential customers of the bank through incoming and outbound calls.
- Use of formal & proper language and pronunciation while the conversation with customers.
- Identify customer needs, giving precise information with clarification and providing appropriate solutions for ensuring utmost customer satisfaction.
- Executing customer requests, resolving complaints, and referring unresolved customer grievances to designated persons for further investigation.
- Social media query management by replying to customer inquiries through different social media channels.
- Capitalizing the portfolio through Up-Sell/Cross-Sell.
- Achieving set targets in terms of building assets and liabilities of respective portfolios through phone calls.
- Ready to work in different shifts round the clock and on government holidays according to the business needs.
Job Other Benifits:
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
