Customer Relationship Officer
Job Description
Title: Customer Relationship Officer
Company Name: SIBL Foundation Hospital & Diagnostic Center
Vacancy: 2
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 1 year
Published: 2026-02-09
Application Deadline: 2026-03-11
Education:
- Bachelor/Honors
- 2nd Class Bachelor’s Degree with computer literacy.
Requirements:
- At least 1 year
Skills Required:
Additional Requirements:
Requisite Experience
- At least 1 year in hospital reception and billing.
Additional Requirements
- Age 22-32 years on 01 February 2026.
- Positive attitude
- Co-operative to colleagues
- Pro-active and innovative in solving problems
- Interpersonal skills
- Ownership
- Honesty & Integrity
- Respect to individuals
- Departmental employee shall apply through proper channel
Responsibilities & Context:
Job Context:
Ensure excellent service standards, respond efficiently to customer needs and maintain customer satisfaction as priority.
Job Responsibilities:
- Day-to-day functions seated to OPD and IPD patients in providing information, cordially receiving all clients, maintaining admission procedure by using ERP software.
- Maintain and input all financial charge related to the patients services.
- Maintain software process to post all charge to patient’s accounts.
- Assist in preparing and implementing charges of different services in the accounting system as required.
- Monitor and collect receivables from individual Patients Report delinquent accounts to the authority.
- Data entry of all patient charges and refunds.
- Maintain billing and doctor’s payment log and complete all crossovers billing.
- Complete all Medicare billing forms and back-up information required.
- Keep in touch with the patient parties to realize all dues.
- Communicate with the clinical staff to ensure availability all appropriate patient information.
- Deal with sensitive medical information and maintain confidentiality.
- Comply with any other assignment as instructed by the authority.
Job Other Benifits:
- Performance Based Yearly Salary Review
Festival Allowance
Superannuation: Medicare facility for employee and their Spouse, Parents, Children, Grand Children, Siblings, Parents in laws at subsidized cost.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
