Customer Relations Officer

• 1 to 2 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency, Tour Operator, Immigration/Visa Processing, Transport Service
• Freshers are also encouraged to apply.

• HSC

• 1 to 2 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency, Tour Operator, Immigration/Visa Processing, Transport Service
• Freshers are also encouraged to apply.

• Age 20 to 35 years

• Excellent communication skills in Bangla.

• Basic English communication skills will be an advantage.

• Strong interpersonal and customer handling skills.

• Good computer knowledge (MS Office, Email, Internet).

• Ability to work under pressure and meet daily targets.

• Positive attitude, self-motivated, and a quick learner.

Job Context

Trip Designer is a leading travel and tourism company in Bangladesh, committed to providing reliable, professional, and customer-focused travel solutions.We are looking for a smart, energetic, and customer-oriented Customer Relations Officer to join our team. The selected candidate will be responsible for handling customer inquiries, monitoring website communications, maintaining customer relationships, coordinating service-related activities, and ensuring a high level of customer satisfaction.

Job Responsibilities

• Respond to customer inquiries through phone calls, emails, website, and social media platforms.

• Regularly monitor the company website for customer inquiries, booking requests, and support-related issues.

• Follow up with customers to collect feedback and ensure service satisfaction.

• Provide accurate information regarding Air Ticketing, Visa Processing, Hotel Reservations, Tour Packages, Umrah, Work Permit, Study Consultancy, and Bank Solvency services.

• Coordinate air ticket refund and reissue requests with agents and vendors through email.

• Update refund and reissue information in the company portal and communicate the status to clients.

• Handle customer complaints professionally and coordinate with relevant departments for timely resolution.

• Maintain accurate customer records and update the CRM system regularly.

• Build and maintain strong customer relationships through effective communication and follow-up.

• Ensure prompt and professional customer support to maintain service quality and customer satisfaction.

• T/A,Mobile bill,Tour allowance
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

Unlimited Tea & Coffee
Friendly Environment