Experience
- At least 1 year
- The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM), Food (Packaged)
Requirements
- At least 1 year
- The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM), Food (Packaged)
Skills Required
Additional Requirements
- Sales roles in E-commerce/ F-Commerce. (Food organizations will preferable).
- Experience minimum 1 year in tele sales & CRM, customer service.
- Good typing speed in Bangla and English.
- Proficient in MS Excel and CRM or ERP software.
- Well-organized, proactive, and able to multitask.
- Familiarity with social media platforms and WhatsApp Business is a plus.
Preferred Area: Food Industry, Call Center CRM, Tele Sales.
Responsibilities & Context
Job Overview: Amzad Food is seeking a CRM Executive who will be the first point of contact for customer interactions across all channels. This role requires someone highly organized, responsive, and detail-oriented to manage inbound/outbound communication, order processing, and customer support across digital and direct platforms.
Location: Bosila, Mohammadpur, Dhaka, Bangladesh
Key Responsibilities:
Handle all incoming and outgoing calls professionally; respond to product inquiries and order requests.
Take and process orders accurately via phone call, Messenger, WhatsApp, and other direct channels.
Perform data entry for invoices, orders, and customer records in CRM systems or spreadsheets.
Respond promptly to customer queries via social media, WhatsApp, and email.
Maintain organized records of customer communication and follow-up activities.
Route specific customer issues or leads to relevant internal teams when necessary.
Monitor and update stock availability queries in coordination with warehouse or sales team.
Support the marketing team by providing feedback from customer interactions.