Customer Relations Executive
Job Description
Title: Customer Relations Executive
Company Name: MASS HOLIDAY'S
Vacancy: 02
Age: 22 to 30 years
Job Location: Dhaka (Mirpur 10)
Salary: Negotiable
Experience:
Published: 2026-05-04
Application Deadline: 2026-05-19
Education:
- Bachelor/Honors
Requirements:
Skills Required: Digital Marketing (Social Media Marketing),Hospitality marketing or digital advertising,Sales & Marketing
Additional Requirements:
- Age 22 to 30 years
- Only Female
Responsibilities & Context:
MASS HOLIDAYS is looking for a dynamic, results-driven, and empathetic Customer Relations Executive to join our team in Dhaka. As a premier travel agency, we pride ourselves on delivering seamless travel experiences, and this role is critical in maintaining the high standards of service our clients expect.
Key Responsibilities
Client Engagement: Act as the primary point of contact for clients, addressing inquiries regarding domestic and international tour packages.
Relationship Management: Build and maintain long-term relationships with travelers to ensure repeat business and brand loyalty.
Complaint Resolution: Handle customer feedback and issues with professional tact, ensuring quick and satisfactory resolutions.
Booking Support: Assist the sales and operations teams in coordinating flight bookings, hotel reservations, and visa processing communications.
Feedback Collection: Conduct post-tour follow-ups to gather testimonials and identify areas for service improvement.
Requirements & Qualifications
Education: Bachelor’s degree in Tourism & Hospitality Management, Marketing, or a related field.
Experience: Minimum 1–2 years of experience in customer service, preferably within the travel or aviation industry.
Communication: Excellent verbal and written communication skills in both English and Bengali.
Tech Savvy: Proficiency in MS Office and familiarity with CRM software or social media management.
Attributes: A positive attitude, strong problem-solving skills, and the ability to work under pressure during peak travel seasons.
What We Offer
Competitive salary and performance-based incentives.
A professional and collaborative work environment.
Opportunities for career growth within the travel and tourism sector.
How to Apply
Interested candidates are invited to send their updated CV along with a cover letter to [email protected] or visit our corporate office at 5/7, Block A, Mirpur 10, Dhaka.
Application Deadline: 19-05-2026
MASS HOLIDAYS
Job Other Benifits:
Employment Status: Internship
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
