Customer Feedback & Marketing Coordinator

Job Description

Title: Customer Feedback & Marketing Coordinator

Company Name: HMBR Tools & Chemichals Ltd.

Vacancy: 1

Age: At least 25 years

Job Location: Gazipur

Salary: --

Experience:

Published: 2025-07-30

Application Deadline: 2025-08-27

Education:

• Bachelor of Business Administration (BBA) in Marketing

• Certification of Digital Marketing or E-commerce.(Preferred but not mandatory)

• Age At least 25 years

• Experience: 1 to 3 years

• Excellent communication skills, both verbal and written.

• Strong interpersonal skills with the ability to build rapport with clients.

• Customer feedback analysis and report analysis.

We are looking for capable, confident and enthusiastic individuals, interested in embarking on a long term career in" HMBR Tools And Chemicals Ltd". Job Location will be" HMBR Tools And Chemicals Ltd" Road#01, Holding#13, Ward#40, kudabo, Mirerbazar, Gazipur.

 Key Responsibilities:  

 1. Telemarketing & Customer Survey Operations:

• Conduct regular outbound calls to customers for post-purchase feedback, service quality checks, and product satisfaction surveys.
  
  

• Maintain detailed call logs, feedback entries, and follow-up actions using spreadsheets.
  
  

• Identify recurring pain points and escalate issues to relevant departments (sales, service, product).
  
  

• Develop standardized scripts for different survey types while personalizing calls where necessary.
  
  

2. CRM Data Management & Customer Engagement:

• Maintain and update customer records with accurate contact details, purchase history, and interaction logs.
  

• Segment customers based on behavior, feedback, or sales value to target marketing and follow-ups more effectively.
  

• Assist in the setup and monitoring of automated customer engagement workflows using CRM tools (e.g., welcome emails, feedback requests, satisfaction follow-ups).
  
  

3. Scheduling & Coordination of Digital Marketing Efforts

• Coordinate campaign schedules across platforms (Facebook, Google Ads, Email, SMS).
  

• Maintain a marketing calendar, ensuring timely execution of promotional events, email campaigns, and seasonal messaging.
  

• Collaborate with the marketing team to gather campaign materials (e.g., creatives, ad copies), and ensure delivery deadlines are met.
  
  

4. Reporting & Analysis

• Maintain daily/weekly performance reports on customer calls (e.g., number of calls, survey completion rate, satisfaction score).
  

• Track customer complaints and generate summary reports to aid in service improvement initiatives.
  

• Assist in monitoring campaign performance metrics such as reach, click-through rate, and engagement for scheduled campaigns.
  
  

5. Support in Sales & Marketing Analysis (as per performance)

• Assist in compiling and analyzing data on customer purchase trends, service response times, and feedback scores.
  

• Collaborate with sales or marketing analysts to conduct ad-hoc research or reports when required.
  

• Support in visualizing customer sentiment or satisfaction trends using spreadsheet software

6. Cross-Departmental Coordination:

• Coordinate between sales, marketing, and customer support to ensure consistent messaging and service delivery.
  

• Follow up on customer-related issues raised during calls until resolution.
  
  

7. Administrative & Operational Support:

• Ensure compliance with data privacy policies when handling customer information.
  

• Assist in refining standard operating procedures (SOPs) related to CRM workflows, telemarketing, and survey design.
  

• Propose improvements based on frontline insights from customers.
  
  

• T/A,Mobile bill
• Salary Review: Yearly

As per company policy.