Customer Experience Trainer
Job Description
Title: Customer Experience Trainer
Company Name: Taskeater Bangladesh LTD
Vacancy: Not specific
Job Location: Dhaka (Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ American International University Bangladesh,North South University,East West University,University of Dhaka students will get preference
∎ Skills Required: call center training, Computer skill, Fluent in speaking English, Telecommunication Service
Experience Requirements:
∎ 2 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Call Center Agent, call center training
Job Context:
∎ We are looking for a Customer Experience Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.
∎ Customer Experience Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you`re familiar with teaching soft skills like negotiation, coaching Customer experience 101 and problem-solving, we need you!
∎ You will make sure our customer experience representatives and leadership teams develop their skills and successfully address clients` needs.
Job Responsibilities:
∎ Organize classroom-style sessions about functional trainings (Such as product features and sales techniques)
∎ Develop digital and print educational material (e.g. videos and manuals)
∎ Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and situational conflict management)
∎ Identify individual and team skills gaps
∎ Schedule regular training sessions (e.g. Weekly, monthly or quarterly)
∎ Ensure new hires take on basic courses, including communication and troubleshooting skills
∎ Liaise with managers and encourage on-the-job coaching (e.g. analyze VOCs, how to handle difficult customers)
∎ Coordinate mentorship programs for new customer service representatives
∎ Assess the TNI and prepare impact analysis on Agent performance and client satisfaction
∎ Maintain updated records of training curricula and material
∎ Developing digital and print educational material (videos and manuals, learning manuals & curriculum syllabus, content and assessments)
∎ Organizing classroom-style classes
∎ Manager expected training batch throughput
∎ Conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
Additional Requirements:
∎ Must be flexible to work in USA/European Working hours
∎ Person with disability are encouraged to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Weekly 2 holidays
∎ Festival Bonus: 2
∎ Festival bonuses
∎ Vacation allowances
∎ Leave benefits
∎ Excellent working environment
∎ Well-defined career advancement opportunities
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 Nov 2021
Company Information:
∎ 10 Nov 2021
∎ Taskeater Bangladesh LTD
∎ Address : CRP Hospital Building, Level 9, Bhashantek Road, Mirpur 14th, Dhaka
∎ Web : http://taskeater.com
∎ Business : Taskeater is a BPO company with more than 800 professionals. We are teaming up with some of the most exciting growth companies all over the world and assisting them in transition to automation. At Taskeater, we build cost-effective dedicated teams for growth companies to help them manage their ongoing manual processes. We ensure that the client’s task is delivered with agreed quality and is managed as efficiently as client’s in-house team.
Category: Customer Support/Call Centre
: Email your resume with a cover letter to [email protected]
Source: bdjobs.com
Deadline Expired on 23rd Nov 2021
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