Customer Services Associate
Job Description
Title: Customer Services Associate
Company Name: Taskeater Bangladesh LTD
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ North South University,American International University Bangladesh,IBA, Dhaka University,Bangladesh University of Professionals,BRAC University students will get preference
∎ Skills Required: Analytical Thinking, Attention to detail, Customer Relationship Management (CRM), Decision making, Flexibility and Adaptability, Proactive and Positive attitude, Problem Solving
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Relationship Management (CRM), Project Management/ Co-ordinator
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Group of Companies, Multinational Companies
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ The desired candidate is a solutions-oriented person with proven client management skills or a nag for client services, possessing excellent communication skills, and can proactively manage external and internal stakeholder expectations.
∎ Lead project planning sessions for onboarding new clients. Coordinate staff and internal resources as required.
∎ Manage project progress and adapt work as required, ensuring projects meet deadlines.
∎ Overseeing all incoming and outgoing project documentation.
∎ Conducting project reviews and creating detailed reports for executive staff.
∎ Optimizing and improving processes and the overall approach where necessary.
∎ Work closely with the operations team ensuring KPIs are met by offering solutions and working collaboratively.
∎ Prepare reports for the senior leadership team on project statuses and client accounts.
∎ Provide Pre Sales Support such as RFP/RFI; Capabilities and Q&A; Client References and Onboarding.
∎ Drive and deliver Kick-Off call; Team Introduction, Onboarding Questionnaires, Meeting Summary; Project Plan; Gantt Chart (HR, Ops, IT, Procurement, WFM, Training & Nesting Plan, Go-Live, etc.)
∎ Ensure account management and Governance of the business (WBR, MBR, and QBR preparation and moderation), escalations (KPI, SLA, and Invoice disputes and resolution), Credit Control Support, Change Management (ramp-up/down and cancellation), Budget & Revenue Forecast, P&L and Growth.
∎ Manage multiple client accounts, ensure clients remain happy and satisfied with our service delivery.
Additional Requirements:
∎ Age at least 21 years
∎ Outstanding English written and verbal communication skills.
∎ Capacity to deliver under high-pressure situations.
∎ Ability to multi-task and manage various project elements simultaneously.
∎ Ability to think creatively and laterally to solve problems.
∎ Ability to develop senior-level relationships quickly and effectively and manage accounts.
∎ Exceptionally organized and disciplined.
∎ Ability to learn at a faster pace.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Weekly 2 holidays, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Feb 2023
Company Information:
∎ 27 Jan 2023
∎ Taskeater Bangladesh LTD
∎ Address : CRP Hospital Building, Level 9, Bhashantek Road, Mirpur 14th, Dhaka
∎ Web : http://quantanite.com
∎ Business : Quantanite is a BPO company with more than 1200 professionals. We are teaming up with some of the most exciting growth companies all over the world and assisting them in transition to automation. At Quantanite, we build cost-effective dedicated teams for growth companies to help them manage their ongoing manual processes. We ensure that the client’s task is delivered with agreed quality and is managed as efficiently as client’s in-house team.
Category: Customer Support/Call Centre
: Eligible candidates with an English Medium background, excellent English communication skills, and having graduated from foreign and top Universities in Bangladesh are requested to apply.
Source: bdjobs.com
Deadline Expired on 20th Feb 2023
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