Customer Experience Manager
Job Description
Title: Customer Experience Manager
Company Name: Nitol-Niloy Group
Vacancy: 01
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- 4 to 6 years
- The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies, Call Center, Automobile
Published: 2025-11-13
Application Deadline: 2025-12-13
Education:
- Bachelor of Business Administration (BBA)
- Bachelor of Science (BSc)
Requirements:
- 4 to 6 years
- The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies, Call Center, Automobile
Skills Required: Communication,Customer Relationship Management,Customer Service,Customer Service Management
Additional Requirements:
Must be engaged with active Biker Communities.
Bike Riders will get preference.
Effective Communication Skills.
Excellent Customer Service Skills.
Strong Analytical and Problem-solving Skills.
Team Management and Leadership.
Teamwork and Collaboration.
Responsibilities & Context:
Job Responsibilities:
Respond to customer questions, complaints, and requests via digital channels (social media, WhatsApp, email, live chat).
Solve problems quickly and ensure riders feel valued and supported.
Coordinate with service, sales, and technical teams to provide the right solutions.
Keep records of interactions and follow up until problems are fully resolved.
Track and analyze recurring customer issues to identify root causes.
Provide data-driven insights to management on customer pain points and service gaps.
Collaborate with cross-functional teams to recommend process improvements that boost rider satisfaction.
Contribute ideas to enhance digital customer support strategies and tools.
Act as the voice of the customer in internal discussions to influence business decisions.
Job Other Benifits:
- T/A,Mobile bill,Tour allowance,Provident fund
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 12.89% |
| University of Dhaka | 4.79% |
| North South University | 3.68% |
| Stamford University Bangladesh | 2.39% |
| Daffodil International University (DIU) | 2.21% |
| Southeast University | 2.03% |
| Sonargaon University | 1.84% |
| East West University | 1.84% |
| Independent University, Bangladesh | 1.47% |
| Jagannath University | 1.29% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 46.96% |
| 31-35 | 32.23% |
| 36-40 | 13.81% |
| 40+ | 5.71% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 8.49% |
| 20K-30K | 30.26% |
| 30K-40K | 26.75% |
| 40K-50K | 16.24% |
| 50K+ | 18.27% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 6.81% |
| 0.1 - 1 years | 3.13% |
| 1.1 - 3 years | 18.42% |
| 3.1 - 5 years | 21.92% |
| 5+ years | 49.72% |
