Customer Experience Manager

Job Description

Title: Customer Experience Manager

Company Name: Nitol-Niloy Group

Vacancy: 01

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 4 to 6 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies, Call Center, Automobile

• Bachelor of Business Administration (BBA)
• Bachelor of Science (BSc)

• 4 to 6 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies, Call Center, Automobile

• Must be engaged with active Biker Communities.

• Bike Riders will get preference.

• Effective Communication Skills.

• Excellent Customer Service Skills.

• Strong Analytical and Problem-solving Skills.

• Team Management and Leadership.

• Teamwork and Collaboration.

Job Responsibilities:

• Respond to customer questions, complaints, and requests via digital channels (social media, WhatsApp, email, live chat).

• Solve problems quickly and ensure riders feel valued and supported.

• Coordinate with service, sales, and technical teams to provide the right solutions.

• Keep records of interactions and follow up until problems are fully resolved.

• Track and analyze recurring customer issues to identify root causes.

• Provide data-driven insights to management on customer pain points and service gaps.

• Collaborate with cross-functional teams to recommend process improvements that boost rider satisfaction.

• Contribute ideas to enhance digital customer support strategies and tools.

• Act as the voice of the customer in internal discussions to influence business decisions.

• T/A,Mobile bill,Tour allowance,Provident fund
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2