Customer communication Specialist

Job Description

Title: Customer communication Specialist

Company Name: Specialone.co.jp

Vacancy: 02

Age: 23 to 35 years

Job Location: Dhaka (Vatara)

Salary: Tk. 18000 - 25000 (Monthly)

Experience:

Published: 2025-08-06

Application Deadline: 2025-08-20

Education:

• Bachelor of Business Administration (BBA) in Marketing

• Age 23 to 35 years
• Only Female

1. Counselling and Communication

• Phone Call Counseling and Management:

  • Counsel prospective students and guardians over the phone, providing detailed information about available programs and services.

  • Manage and monitor all incoming and outgoing calls to ensure efficient communication.

  • Maintain call logs and report the outcomes of phone counseling sessions.

• Face-to-Face Counseling:

  • Conduct in-person counseling sessions to address inquiries and provide personalized guidance.

  • Build trust and maintain a professional approach while dealing with students and guardians.

2. Event and Seminar Management

• Plan and organize seminars and events to promote the company’s services.

• Collaborate with the team to handle logistics, invitations, and follow-ups for events.

• Represent the organization professionally in all events to strengthen relationships with stakeholders.

3. Promotion Planning and Execution

• Develop and implement strategic promotion plans to enhance brand visibility and attract leads.

• Oversee the planning and production of promotional videos, ensuring alignment with the company’s goals and messaging.

• Collaborate with the creative team for high-quality promotional content.

4. Social Media and Digital Marketing

• Facebook Management:

  • Plan, create, and post engaging content regularly to increase audience engagement.

  • Monitor comments and messages, ensuring timely and professional responses.

  • Use analytics to track performance and optimize strategies.

• YouTube Management:

  • Upload and optimize videos with appropriate descriptions, tags, and titles.

  • Manage comments and respond to audience queries.

  • Monitor channel growth and engagement metrics.

• Social Media Content Planning:

  • Develop a content calendar with creative and impactful posts across all platforms.

  • Coordinate with the design team for high-quality graphics, videos, and promotional material.

5. Lead Management and Research

• Collect leads from all media platforms and organize them in detailed data sheets.

• Plan and execute lead generation campaigns through online and offline channels.

• Conduct research to identify new lead generation opportunities and strategies.

6. Marketing Planning and Execution

• Develop monthly marketing plans, detailing activities, budgets, and expected outcomes.

• Implement marketing activities and track performance metrics to evaluate success.

7. Email and SMS Marketing

• Create targeted email and SMS campaigns to communicate with students, guardians, and potential leads.

• Manage campaign analytics to refine and improve communication strategies.

8. Field Marketing

• Plan and execute field marketing initiatives, including outreach activities and promotions.

• Coordinate with the marketing team to ensure effective execution and reporting.

9. Cross-Department Coordination

• Collaborate with the teacher’s team to ensure efficient student management and guidance.

• Work closely with the accounts team to address financial inquiries and manage payments.

10. Stakeholder Communication

• Maintain regular communication with students and guardians to address their concerns.

• Issue notices to students or guardians when necessary, ensuring clarity and professionalism.

11. Reporting and Documentation

• Maintain detailed records of all activities, including phone calls, leads, promotions, and campaigns.

• Prepare monthly and yearly reports, highlighting achievements, challenges, and improvements.

• Regularly report to management with data-backed updates and suggestions.

12. Compliance and Professional Conduct

• Adhere strictly to office rules and maintain the chain of command.

• Accept responsibility for any actions that violate company policies.

• Be ready to attend meetings with well-prepared reports and logical inputs.

13. Guardian and Student Support

• Provide continuous communication and support to students and guardians for primary-level inquiries.

• Act as a bridge between students, guardians, and the company to ensure satisfaction and smooth operations.

14. Innovation and Improvement

• Continuously research market trends to improve marketing and promotional strategies.

• Proactively suggest new ideas for campaigns, events, and content creation to enhance the company’s image.

Job Requirements:

• Education: Minimum Bachelor’s degree (Business Administration, Communication, English, or related field preferred).
  
   

• Experience: 1–2 years in customer service, client support, or communication roles (Fresh graduates with excellent communication skills may also apply).
  
   

• Language:
  
   

  • Excellent verbal and written communication in Bangla and English.
    
     

  • Japanese language knowledge (N5 or above) is a plus, but not mandatory.
    
     

• Computer Skills: Proficient in MS Office (Word, Excel, PowerPoint), email handling, CRM systems, and basic social media communication.
  
   

• Soft Skills:
  
   

  • Polite and professional manner.
    
     

  • Problem-solving ability and patience in handling different customer types.
    
     

  • Attention to detail and organizational skills.
    
     

  • Ability to multitask and prioritize tasks in a fast-paced environment.
    
     

• Others:
  
   

  • Must be punctual, disciplined, and willing to work in a team.
    
     

  • Flexible to work extra hours if needed during peak periods.
    
     

Preferred Qualifications:

• Experience in education consultancy, study abroad support, or student visa processing communication.
  
   

• Familiarity with Japanese culture or education/employment systems.

• Mobile bill,Provident fund,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2