Customer Care & Presenter Executive at Way Housing Pvt. Ltd

Job Description

Title: Customer Care & Presenter Executive at Way Housing Pvt. Ltd

Company Name: Way Group

Vacancy: 4

Age: 24 to 30 years

Job Location: Dhaka, Lakshmipur (Ramganj)

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Investment/Merchant Banking,Real Estate,Developer
• Freshers are also encouraged to apply.

Published: 2025-07-31

Application Deadline: 2025-08-30

Education:

• Bachelor of Business Administration (BBA) in Service Marketing
• Master of Business Administration (MBA) in Service Marketing

• Bachelor's degree in Marketing, Communication, Business Administration, or a related field.

Requirements:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Investment/Merchant Banking,Real Estate,Developer
• Freshers are also encouraged to apply.

Skills Required: Customer Care,Customer Relation,Customer Relationship Management,Customer Support,Customer Support through Phone,Customer Support/ Client Service,Sales target, Customer Service

Additional Requirements:

• Age 24 to 30 years

• 1–3 years of experience in customer service, collections, or presenting roles.
• Excellent communication skills in both English and Bangla.
• Strong interpersonal and negotiation skills, particularly for payment follow-up conversations.
• Proficiency in basic computer applications and CRM/customer database software.
• Confident and charismatic personality with a professional appearance.

Responsibilities & Context:

Job Summary:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Care and Presenter Executive. The ideal candidate will serve as the front face of our brand, delivering excellent customer service while also representing our products/services through presentations, events, and digital platforms. The role also involves proactive follow-up on overdue collections and maintaining accurate records of all customer interactions.

Customer Care Duties:

• Handle incoming customer inquiries via phone, email, social media, and in-person with professionalism and empathy.
• Resolve customer complaints promptly and effectively.
• Follow up with customers regarding overdue payments in a respectful and persuasive manner.
• Maintain detailed and organized records of all types of customer interactions, including complaints, feedback, service requests, and payment follow-ups.
• Coordinate with internal departments (accounts, sales, operations) to resolve customer issues.
• Maintain updated knowledge of products, services, and ongoing promotions.

Presenter / Host Duties:

• Represent the brand during promotional events, exhibitions, online platforms (e.g., Facebook Live), and product launches.
• Deliver engaging and informative presentations or product demos to clients or audiences.
• Collaborate with the marketing team to script and deliver content for video shoots or livestreams.
• Maintain a confident and appealing on-screen or on-stage presence.
• Collect and report feedback from audiences to improve future communications.

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre