Outlet In-charge, Time Zone (Watch Division)

Job Description

Title: Outlet In-charge, Time Zone (Watch Division)

Company Name: Kallol Group of Companies

Vacancy: --

Age: At most 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Retail Store, Watch, Shop/Showroom

• Master’s degree from a reputed university·        

• Graduation may be considered for candidates with strong experience and relevant competencies

• At least 5 years
• The applicants should have experience in the following business area(s): Retail Store, Watch, Shop/Showroom

• Age At most 35 years

• Strong leadership and team management skills with the ability to train and motivate sales teams

• Excellent communication, interpersonal, and customer relationship management skills

• Proven ability to achieve sales targets and drive business growth through strategic initiatives

• Strong analytical and organizational skills with attention to detail in reporting and inventory management

• Good understanding of retail operations, visual merchandising, and customer service standards

• Passion for fashion, lifestyle products, and luxury retail

• Ability to work in a dynamic, fast-paced retail environment and take ownership of outlet performance

About the Company

Kallol Group of Companies is a leading conglomerate in Bangladesh with a legacy of excellence. Through its prestigious Time Zone outlets, the group proudly represents a wide array of internationally acclaimed Luxury watch brands, including Rado, Mido, Longines, Tissot, Balmain, Certina, Seiko, Citizen, Casio, Calvin Klein, Fossil, Swatch, Tommy Hilfiger, Boss, Titan, Romanson, Timex, Credence, Cellox, Montrex among others.

With 62 strategically located outlets across the country, Time Zone offers an unparalleled shopping experience, featuring authentic timepieces, exceptional customer service, and a commitment to international standards of quality and sophistication.

Key Responsibilities

Outlet Operations Management

• Oversee the smooth day-to-day operations of the outlet, ensuring efficiency in sales, product presentation, and customer service.

• Maintain high operational standards in line with company policies and brand guidelines.

Team Leadership & Staff Supervision

• Lead, train, and motivate outlet staff to ensure strong product knowledge and excellent customer service delivery.

• Monitor team attendance, leave management, and overall staff performance while providing periodic reports to management.

Sales & Business Performance

• Drive outlet sales performance to achieve both revenue and volume targets.

• Monitor sales trends, identify growth opportunities, and implement effective sales strategies to exceed business goals.

Customer Experience Management

• Deliver an exceptional customer experience by addressing inquiries, resolving complaints, and offering personalized product recommendations.

• Educate customers about watch features, brand heritage, time zone functions, and ensure efficient after-sales service.

Inventory & Stock Management

• Monitor inventory levels and ensure optimal stock availability.

• Coordinate timely stock replenishment while maintaining accurate inventory records to prevent shortages or overstocking.

Visual Merchandising

• Ensure attractive and brand-compliant product displays that enhance the store’s visual appeal and customer engagement.

• Maintain outlet aesthetics in line with international retail standards.

Corporate Sales & Market Development

• Develop and maintain relationships with corporate clients, banks, institutions, and government organizations.

• Identify new market opportunities and support promotional initiatives to expand brand presence.

Compliance & Administrative Control

• Ensure adherence to company policies, operational guidelines, and safety standards.

• Address employee concerns, manage grievances, and implement disciplinary procedures when required.

Reporting & Performance Analysis

• Maintain accurate records of sales, inventory, and customer insights.

• Prepare regular performance and analytical reports for management review and strategic decision-making.

Additional Duties

Perform any other responsibilities assigned by management in line with business requirements.