Customer Care Officer/Billing officer/Receptionist

Job Description

Title: Customer Care Officer/Billing officer/Receptionist

Company Name: Bangladesh Spine & Orthopaedic Hospital

Vacancy: 10

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Hospital, Medical Equipment

• 1 to 5 years
• The applicants should have experience in the following business area(s): Hospital, Medical Equipment

• Age 25 to 35 years

Provide courteous and professional assistance to patients and attendants.

• Handle patient registration, admission, and discharge processes smoothly.

• Prepare and process patient billing, invoices, and payment receipts accurately.

• Verify patient documents, service charges, and billing items before final billing.

• Respond to inquiries related to services, charges, schedules, and procedures.

• Maintain updated records of patient information and billing transactions.

• Coordinate with doctors, nurses, and department staff to ensure seamless service.

• Manage cash collection and reconcile daily billing with accounts.

• Handle patient complaints, provide solutions, and escalate issues when needed.

• Maintain confidentiality of patient information as per hospital policy.

Educational qualifications needed:

Bachelor’s degree in any discipline (BBA preferred).

• 1–2 years of relevant experience in hospital billing or customer care.

• Good knowledge of hospital management systems (HMS) and billing software preferred.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment.

• Basic computer skills (MS Word, Excel).

• Ability to work in shifts, including weekends/public holidays if required.

• Salary Review: Yearly
• Festival Bonus: 2