Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: Al Haramain Hospital Pvt. Limited
Vacancy: --
Age: at most 34 years
Location: Sylhet (Sylhet Sadar)
Minimum Salary: Negotiable
Experience:
∎ 1 to 2 years
Published: 8 Feb 2024
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Age at most 34 years
Responsibilities & Context:
∎ Ensure effective and smooth co-ordination between consultant and the inpatient or outpatient (with / without appointment, follow up etc.)
∎ Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary.
∎ Guide patient to consultant's room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations.
∎ Guide the patients regarding investigation, medication & follow-up visit.
∎ Resolving customer complaints brought to your attention.
∎ Update respective consultant(s) regarding patient's attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient.
∎ Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
∎ Provide information on related consultant's profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
∎ Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities from AHHPL.
∎ Maintaining a pleasant working environment for your team.
∎ Ensure effective and smooth co-ordination between consultant and the inpatient or outpatient (with / without appointment, follow up etc.)
∎ Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary.
∎ Guide patient to consultant's room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations.
∎ Guide the patients regarding investigation, medication & follow-up visit.
∎ Resolving customer complaints brought to your attention.
∎ Update respective consultant(s) regarding patient's attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient.
∎ Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
∎ Provide information on related consultant's profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
∎ Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities from AHHPL.
∎ Maintaining a pleasant working environment for your team.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Sylhet (Sylhet Sadar)
Apply Procedure:
Hard Copy:
∎ Interested candidates should submit a written application in hand. The application should be accompanied by 2 newly taken passport-size photographs of the candidate along with a full CV, photocopies of all educational qualifications and certificates, copy of NID by 20/02/2024 at Human Resources Department, Al Haramain Hospital Pvt. Ltd., Kazi Tower, Chalibandar, Subhanighat. , Sylhet-3100 must be delivered to this address (by courier) and incomplete application submission and after due time submission will be considered as rejected.
Company Information:
∎ Al Haramain Hospital Pvt. Limited
∎ Human Resources Department, Al Haramain Hospital Pvt. Ltd., Kazi Tower, Chalibandar, Subhanighat. , Sylhet-3100
∎ Service Rendred
Address::
∎ Human Resources Department, Al Haramain Hospital Pvt. Ltd., Kazi Tower, Chalibandar, Subhanighat. , Sylhet-3100
∎ Service Rendred
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Feb 2024
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 20th Feb 2024
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