Customer Care Manager
Job Description
Title: Customer Care Manager
Company Name: Al Haramain Hospital Pvt. Limited
Vacancy: --
Age: at most 40 years
Location: Sylhet (Sylhet Sadar)
Minimum Salary: Negotiable
Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Hospital
Published: 8 Feb 2024
Education:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Age at most 40 years
Responsibilities & Context:
∎ Defining and implementing front desk objectives and procedures.
∎ Analyze, monitor and determine the level of present customer satisfaction through different measurable tools and develop policies for enhancing the level of customer satisfaction under different aspects.
∎ Provide proper protocol (from every aspect) to the Customers.
∎ Listen to customers’ discomfort and take day-to-day notes.
∎ Develop an effective & efficient Customer Care System.
∎ Ensure the optimum level of Customer Satisfaction through the team.
∎ Keep the proper process of assigning appointments with Consultants for consultation/investigation efficiently and effectively.
∎ Performing administrative duties such as filing and updating records as needed.
∎ Defining and implementing front desk objectives and procedures.
∎ Analyze, monitor and determine the level of present customer satisfaction through different measurable tools and develop policies for enhancing the level of customer satisfaction under different aspects.
∎ Provide proper protocol (from every aspect) to the Customers.
∎ Listen to customers’ discomfort and take day-to-day notes.
∎ Develop an effective & efficient Customer Care System.
∎ Ensure the optimum level of Customer Satisfaction through the team.
∎ Keep the proper process of assigning appointments with Consultants for consultation/investigation efficiently and effectively.
∎ Performing administrative duties such as filing and updating records as needed.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Sylhet (Sylhet Sadar)
Apply Procedure:
Hard Copy:
∎ Interested candidates should submit a written application in hand. The application should be accompanied by 2 newly taken passport-size photographs of the candidate along with a full CV, photocopies of all educational qualifications and certificates, copy of NID by 20/02/2024 at Human Resources Department, Al Haramain Hospital Pvt. Ltd., Kazi Tower, Chalibandar, Subhanighat. , Sylhet-3100 must be delivered to this address (by courier) and incomplete application submission and after due time submission will be considered as rejected.
Company Information:
∎ Al Haramain Hospital Pvt. Limited
∎ Human Resources Department, Al Haramain Hospital Pvt. Ltd., Kazi Tower, Chalibandar, Subhanighat. , Sylhet-3100
∎ Service Rendred
Address::
∎ Human Resources Department, Al Haramain Hospital Pvt. Ltd., Kazi Tower, Chalibandar, Subhanighat. , Sylhet-3100
∎ Service Rendred
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Feb 2024
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 20th Feb 2024
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