Customer Care & Call Center Executive
Job Description
Title: Customer Care & Call Center Executive
Company Name: Alpha Islami Life Insurance Ltd
Vacancy: --
Age: 25 to 40 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Insurance
Published: 2026-06-17
Application Deadline: 2026-06-24
Education:
- Bachelor/Honors
- Masters
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Insurance
Skills Required: Communication,Computer Literacy,Reporting and Documentation
Additional Requirements:
- Age 25 to 40 years
Responsibilities & Context:
Key Responsibilities
Receive and handle inbound customer calls professionally and courteously.
Provide accurate information regarding insurance products, policies, premiums, claims, and customer services.
Resolve customer complaints and inquiries efficiently while ensuring high customer satisfaction.
Make outbound calls for customer follow-up, service feedback, and policy-related communications.
Maintain proper records of customer interactions in the system.
Coordinate with relevant departments to ensure the timely resolution of customer issues.
Assist customers through phone calls, email, social media, and other communication channels.
Ensure compliance with company policies and service standards.
Prepare daily, weekly, and monthly customer service reports as assigned.
Job Other Benifits:
- Provident fund,Gratuity
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
