CRM Executive (E commerce sales)

Job Description

Title: CRM Executive (E commerce sales)

Company Name: Denimisia BD

Vacancy: 01

Age: 20 to 30 years

Job Location: Dhaka (Uttara)

Salary: Tk. 18000 - 25000 (Monthly)

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): E-commerce

• HSC

• 2 to 4 years
• The applicants should have experience in the following business area(s): E-commerce

• Age 20 to 30 years

Denimisia is seeking a detail-oriented, performance-driven CRM Executive to manage and optimise customer relationships across our e-commerce platforms. This role focuses on customer data, retention, follow-up strategy, and sales conversion tracking — ensuring every customer interaction leads to long-term value and repeat business.

Key Responsibilities

Sales Communication (Front-End)

• Handle customer communication via Facebook, Instagram, WhatsApp, and website chat

• Convert inquiries into confirmed orders through persuasive communication

• Follow up with interested customers and close pending sales

• Maintain a premium, confident brand tone in all conversations

• Handle objections (price, size, delivery) and ensure conversion

CRM & Retention (Back-End)

• Maintain and update customer database (CRM)

• Track customer behaviour and identify repeat purchase opportunities

• Execute follow-up strategies for abandoned or pending customers

• Plan and support SMS/email/remarketing campaigns

• Segment customers and target them with relevant offers

• Monitor conversion rate, repeat purchase rate, and response performance

Requirements

• Creative visualiser 

• Maintain customer queries for online and ofline services 

• Resolve product or service problem and follow us to ensure resolution. 

• Assist E commerce Team with order placement. 

• Manage incoming calls and Handle complaints 

• Keep records of customer interaction and process orders.

• Work with outlet managers to ensure proper customer service 

• Strong understanding of CRM systems and customer lifecycle management

• Must be data-driven and sales-oriented

• Ability to analyse data and turn insights into actionable strategies

• Experience in e-commerce (fashion/clothing preferred)

• Skilled in customer follow-up, retention, and conversion optimisation

• Good communication skills (Bangla & English)

• Proficient in Excel / Google Sheets / basic reporting tools

Preferred Qualifications

• Experience with Shopify, Daraz, ShopUp, or similar platforms

• Knowledge of email marketing, SMS marketing, and automation tools

• Understanding of customer psychology in online shopping

• Ability to work with large customer datasets

KPI & Performance Metrics

•  Achieve daily & monthly sales targets

•  Maintain 40%–50% conversion rate (Chat → Order)

•  Ensure response time within 1–3 minutes

•  Maintain 100% follow-up on interested customers

•  Contribute to repeat customer growth (20%+)

Compensation & Benefits

• Competitive salary package

• Performance-based incentives

• Career growth in a premium fashion brand

• Dynamic and fast-paced work environment

• Lunch and snacks facilities