Complaint Analyst, Call Centre

Job Description

Title: Complaint Analyst, Call Centre

Company Name: BRAC Bank Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Masters/Bachelor's degree in any discipline from reputed universities with satisfactory academic track record.

Experience Requirements:
∎ At least 3 year(s)

Job Responsibilities:
∎ Responsible for pre-screening of all complaints to identify the actionable.
∎ Ability to identify corrective and preventative actions to facilitate complaint closure.
∎ Respond to audit issues and questions generated internally and externally with regard to customer complaints
∎ Perform tasks to obtain adequate information to ensure proper documentation and closure of each complaint.
∎ Identify, generate and publish complaint reports to the management.
∎ Coordinate with different stakeholders to arrange necessary training on new product and services.

Additional Requirements:
∎ Minimum 3 years' experience in Call Centre or Complaint Management.
∎ Passionate about customer service.
∎ Adequate knowledge on product, process and system.
∎ Extrovert personality with good communication, interpersonal and negotiation skill.
∎ Strong command over Microsoft Word, Excel and PowerPoint.

Application Deadline: September 12, 2019

Company Information:
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.

Category: Bank/Non-Bank Fin. Institution