Client Success and Growth Manager / Key Account Manager
Job Description
Title: Client Success and Growth Manager / Key Account Manager
Company Name: Virtucarebd.ai Ltd (Labaid Group)
Vacancy: 3
Age: Na
Job Location: Dhaka (Dhanmondi)
Salary: Negotiable
Experience:
Published: 2026-01-05
Application Deadline: 2026-01-30
Education:
Requirements:
Skills Required:
Additional Requirements:
Responsibilities & Context:
About VirtucareBD.ai Ltd
VirtucareBD.ai Ltd, part of the Labaid Group, is an AI-driven healthcare technology company focused on enhancing patient care, operational efficiency, and digital transformation across healthcare institutions. We are committed to innovation, service excellence, and building an inclusive, professional work environment.
Role Purpose
The Client Success and Growth Manager / Key Account Manager will be responsible for managing strategic client relationships, ensuring high levels of client satisfaction, and driving sustainable account growth. This role requires a balance of client advocacy, commercial acumen, and cross-functional coordination.
Key Responsibilities
Manage and grow assigned key accounts, acting as the primary point of contact.
Build long-term, trust-based relationships with clients by understanding their operational and strategic needs.
Ensure successful onboarding, adoption, and ongoing utilization of company solutions.
Identify growth opportunities through upselling, cross-selling, and account expansion initiatives.
Coordinate with internal teams (sales, product, technical, and operations) to deliver seamless client experiences.
Monitor account performance, client engagement, and satisfaction metrics.
Prepare structured reports and presentations for internal and client stakeholders.
Proactively address client concerns and risks to ensure retention and long-term partnership.
Contribute to the development of key account management and client success frameworks.
Qualifications & Experience
Bachelor’s degree in Business Administration, Marketing, Healthcare Management, or a related field (Master’s preferred).
3–5 years of experience in Key Account Management, Client Success, Relationship Management, or Business Development.
Strong communication, stakeholder management, and negotiation skills.
Client-focused mindset with strong problem-solving and organizational abilities.
Ability to manage multiple accounts and priorities in a structured manner.
Proficiency in CRM tools, MS Office, and digital communication platforms.
Experience in healthcare, technology, or SaaS environments will be an advantage.
Compensation & Benefits
Competitive salary with performance-based incentives.
Health and wellness benefits.
Professional development and career advancement opportunities.
Supportive, inclusive, and collaborative work culture.
Flexible working environment where feasible.
Opportunity to work on impactful AI-driven healthcare solutions within a reputed healthcare group.
Our Commitment
VirtucareBD.ai Ltd is an equal opportunity employer and is committed to maintaining a diverse, respectful, and inclusive workplace.
How to Apply
Interested candidates should send their updated CV to:
Email: hr@labaidcancer.com
Subject: Application – Client Success and Growth Manager / Key Account Manager
Application Deadline: 20 January 2026
Job Other Benifits:
- T/A,Provident fund,Weekly 2 holidays,Mobile bill,Performance bonus,Insurance
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
