Social Media Moderator

Job Description

Title: Social Media Moderator

Company Name: Khana`s (Pvt) Ltd

Vacancy: 1

Age: 22 to 30 years

Job Location: Dhaka

Salary: Tk. 25000 - 35000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Food (Packaged)/Beverage

• Bachelor/Honors
• North South University,Independent University, Bangladesh,BRAC University,American International University Bangladesh students will get preference

• 2 to 5 years
• The applicants should have experience in the following business area(s): Food (Packaged)/Beverage

• Age 22 to 30 years

1.Strong knowledge of Meta (Facebook, Instagram) advertising rules, policies, and regulations.

2.Strong proficiency in maintaining and managing Google Worksheets (data tracking, reporting, analysis).

3.Ability to monitor ad performance and optimize campaigns to improve clicks, reach, engagement, and conversions.

4.Hands-on experience with tools such as Meta Business Suite, Google Analytics, Hootsuite, or similar platforms.

5.Capability to develop and implement social media strategies aligned with overall marketing and business objectives.

6.Willingness and ability to continuously learn new digital tools, algorithms, and advertising methods.

7.Experience in managing paid advertising campaigns across platforms such as Facebook Ads, Instagram Ads, TikTok Ads, and Google Ads.

8.Skill in creating engaging social media posts and product highlights to enhance brand visibility.

9.Ability to support and coordinate digital advertising campaigns across Google, Facebook, and Instagram platforms.

Responsibilities:

• Monitor comments, messages, reviews, and posts across all assigned social media channels.

• Review and approve/reject user-generated content to ensure it meets community standards.

• Respond to inquiries, feedback, and complaints in a timely and professional manner.

• Escalate sensitive or complex issues to the appropriate internal teams (e.g., customer support, PR).

• Remove or report harmful, offensive, spam, or inappropriate content.

• Enforce community guidelines consistently and fairly.

• Track and report recurring issues, user sentiment, and community trends.

• Collaborate with content, marketing, and customer service teams to align tone, messaging, and engagement strategies.

• Stay updated on social media trends, platform updates, and moderation tools.

• Tour allowance,Medical allowance,Mobile bill
• Festival Bonus: 2